Hyatt Regency Aruba Resort & Casino

Incredibly beautiful resort and the amenitites are excellent.. Food is good at the hotel and the service at the cabana's was excellent... You want for nothing at this resort, they truly take care of everything for you! A real vacation! Cannot wait to go back!

Unfortunately I had a terrible experience with the facility. We love Aruba and decided to try the Hyatt since I am a member for our family vacation. We traveled with 2 kids. The experience itself from a malfunctioning door to exit our room area hitting us multiple times, to rude employees and the facility trying to call the police on us for a supposed unpaid bill after I attempted to give them my credit card and pay during check out to the manager Aline who checked me out saying she would email me with a bill and then claiming I said was in a rush and had a taxi outside waiting for me which was untrue. I had a rental and we went to sight see after so there was no rush during checkout and I communicated after I left via email regarding the bill only to not receive a response and instead being stopped by Aruba police claiming the hotel called them about a bill. I showed the police my email of my attempt to send my card to pay invoice and explained I’m awaiting their email back but instead of sending me my bill they proceeded to call police with false claims and since the police saw the emails he told us there was no problem and allowed us in. All this while we had children. I don’t recommend to anyone, and every-time I had to step to the front desk there was a long line of guests complaining about something, getting frustrated with employees and requesting managers. I expected much more for a facility in Aruba especially for a Hyatt hotel. If you do go, drinks at the lobby bar are very good, and the pool bar is great for family and kids. The wings and their pizza at the pool bar is amazing and the waterslide is fun if you don’t come across the rude employee Cesar who was very rude to us.

🎯 Mixed Experience: Great Location, Subpar Service and Hidden Fees Pros: * Beautiful grounds: The resort looks very nice. * Great features: There is a beautiful, large pond filled with fish. * Perfect location: It is right on the beach and surrounded by great bars and restaurants. * Good sleep: The bed itself was highly comfortable. Cons: * Terrible service: Staff members were unfriendly, unwelcoming, and unhelpful when asked questions. * Bad pillows: The pillows were highly uncomfortable and ruined the good bed. * Constant overcharging: They nickel-and-dime you for everything, adding surcharges on top of tips. * Safety hazard: The breakfast area floor is extremely slippery due to water dripping from the AC units.

Exceptional! Resort was beautiful, ideally situated and the staff were helpful and friendly. Fun water activities. Exceeded my expectations

Beautiful resort, excellent staff and facilities, wonderful place for the entire family. Had a wonderful week with our grandchildren, 4 and 7. Pools and beaches were spectacular.

It was beautiful, airy and clean. It was nice to be greeted with champagne and a macaroon. It was also nice to book a chair and umbrella by the pool/beach. Jennielyn, housekeeping service made our stay very pleasant.

It was difficult to contact the front desk by telephone. I wasn’t aware the balcony was partial (standing room only).

1. Staff at hotel are great. Very helpful and friendly. 2. The grounds are very well maintained and clean. 3. Lobby is very nice and provides a great meeting place. 4. Its rated a five star but has a one star gym. Its a patch work of space added together over time. Its a sweat box. Get some dehumidification in the space. 5. General/family pools are small and not very special. They are deteriorating and not worthy of five star rating. See the Hilton pools. 6. Rooms are old but decent. Great beds. Carpets are very old. 7. Location is the best. Right in the middle of the approx 3/4 mile strip. You can go right or left and find what you want. 8. Beach area is nice although commercial boat pass through inhabits a section of it. The gas and oil can be felt later in the day. 9. Cost - I cant call this a five star anymore

Stayed for our 25th Anniversary. Clean, luxury, excellent customer service, safe location, great food and drinks, and beautiful beach views from our room. Can't wait to return.

Lovely resort in a prime location. The rooms need a little bit of refreshing, but overall great accommodations. Friendly staff! The one major issue that I had was the resort charging for Premier seating at the huts on the beach when it is a very public beach and anyone can come and set up tents and chairs right in front of the ocean view spot that you paid for. This was super disappointing as we were not informed or in the know that that could happen so our view was completely blocked by other beach goers that were not guest at the hotel. The people and the public beach setting is not the actual problem. I think the issue is if you are a guest staying at the resort, you should not be charged for a beach hut. It should be first come first serve for reservations, and if folks are not guest of the resort, then they should be charged for a hut considerings what you paid for can be completely blocked by general beachgoers.

Beautiful property, attentive staff, outstanding food. Be sure to reserve you spots by the pool or beach - these fill up and you want to be sure to have a spot. I hope to come back for another visit!