Sheraton Surabaya Hotel & Towers

The staffs are excellent, good breakfast, location is at a supermall.

The apartment looked outdated,

Location the best so far if you love to shopping at TP 3, atmosphere so classic and service excellence, cleanliness 5/5, value as expected for 5 star hotel

Pleasant experience and prompt support from the bookin- check in - check out. Strategic within Tunjungan Plaza mall and other places to go. Thank you all staffs who attend our request, not lited to Angga, Seruni and Bryan, professional and friendly! Overall it was a pleasant hispitality experience, will come back soon (with free room upgrade please?) 😁

We had a wonderful stay at Sheraton Surabaya, made especially memorable by the exceptional hospitality of the team. A special thank you to Chef Alfred, Cindy, and the entire Club Lounge team for their warm reception and attentive service. Their friendliness and genuine care made every visit to the lounge a pleasure and truly elevated our stay. We would also like to commend Duty Manager Delmar on 30 Dec 2025 for being extremely helpful and accommodating with our requests. His professionalism, efficiency, and willingness to assist made a big difference and were greatly appreciated. As constructive feedback, it would be great if the rooms could have more conveniently placed power sockets, as one side of the bed did not have access to a socket. Additionally, improving the blackout quality of the windows would enhance comfort, especially for guests who value a darker sleeping environment. Overall, a very pleasant stay with outstanding service. We look forward to returning and would gladly recommend Sheraton Surabaya for both leisure and business travelers.

I am at the NEW YEAR'S GALA DINNER. I am not staying here but at a Sheraton nearby. It was suggested I might check out this Gala Dinner at the Sheraton Towers Surabaya. 1.I am the only westerner here, but, that aside 1.the price is 2m IRh + alcohol (1mIRh+++) is overpriced because: (a)all the "hot" food was cold:- All meats, - lamb, duck, chicken, etc were medium rare (and cold! ) (b) only one choice of ice cream was vanilla (c) I had to ask for proper White wine glasses (d) staff "forgot" a table number until I insisted on one (57) (e)staff "forgot" the tables candles (when the lights dimmed all other tables had battery candles (I had asked them to put so many other basics in the table I couldn't be bothered to yet again remind them about tbe battery candles.) (f) franchised into local management - who apoear to have no concept of international Sheraton standards and quality (very sad!) (g) what saved the evening was the live on stage performance. I didn't understand a word -but I always know, note, and respect when professionals make the effort! They were superb! Leaving at 11.30 (1min) to return to my hotel - where I know the reception is A1 - 100% first class going into 2026. Happy New Year!

staying at Sheraton for business and had a pleasant stay. Staff was very helpful, special thanks to Bryan at FO for super helpful during my stay. Definitely will comeback for another stay:)