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9 / 10 Guest Rating

Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25 - 31, Surabaya, id

Sheraton Surabaya Hotel & Towers - main view

About the Property

Luxurious Accommodation
Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms decorated in soothing warm colors. Each room features a living area, flat-screen TV, and a minibar, providing a comfortable stay for guests.

Dining Choices
Indulge in traditional Cantonese dishes at Lung Yuan Chinese Restaurant or savor an international buffet at Kafe Bromo. With 4 dining options to choose from, guests can enjoy a variety of culinary experiences during their stay.

Leisure and Convenience
From relaxing at the Massage Room to staying active at the tennis court or gym, guests can unwind and rejuvenate at the hotel. Additionally, the property's direct connection to Tunjungan Plaza Shopping Mall and proximity to the airport offer convenience and accessibility for travelers.

Book now for a luxurious and convenient stay at Sheraton Surabaya Hotel & Towers.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night Ā· 2 adults

Available Rooms

Deluxe King Room - Newly Renovated - Photo 1
Deluxe King Room - Newly Renovated - Photo 2
Deluxe King Room - Newly Renovated - Photo 3
Deluxe King Room - Newly Renovated - Photo 4
Deluxe King Room - Newly Renovated - Photo 5
1/5

Deluxe King Room - Newly Renovated

Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

36 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe King Room - Newly Renovated

Non-refundable
Room Only
20% OFF$137.99

$110.39

Includes taxes & fees

Deluxe King Room - Newly Renovated

Non-refundable
Breakfast Included
20% OFF$154.01

$123.21

Includes taxes & fees

Deluxe King Room - Newly Renovated

Non-refundable
Half Board
20% OFF$173.6

$138.88

Includes taxes & fees
Deluxe Twin Room - Newly Renovated - Photo 1
Deluxe Twin Room - Newly Renovated - Photo 2
Deluxe Twin Room - Newly Renovated - Photo 3
Deluxe Twin Room - Newly Renovated - Photo 4
Deluxe Twin Room - Newly Renovated - Photo 5
1/5

Deluxe Twin Room - Newly Renovated

Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

36 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Twin Room - Newly Renovated

Non-refundable
Room Only
20% OFF$137.99

$110.39

Includes taxes & fees

Deluxe Twin Room - Newly Renovated

Non-refundable
Breakfast Included
20% OFF$154.01

$123.21

Includes taxes & fees

Deluxe Twin Room - Newly Renovated

Non-refundable
Half Board
20% OFF$173.6

$138.88

Includes taxes & fees
Premium Deluxe Twin Room - Photo 1
Premium Deluxe Twin Room - Photo 2
Premium Deluxe Twin Room - Photo 3
Premium Deluxe Twin Room - Photo 4
1/4

Premium Deluxe Twin Room

Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

36 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Premium Deluxe Twin Room

Non-refundable
Room Only
20% OFF$164.7

$131.76

Includes taxes & fees

Premium Deluxe Twin Room

Non-refundable
Breakfast Included
20% OFF$180.73

$144.58

Includes taxes & fees

Premium Deluxe Twin Room

Non-refundable
Half Board
20% OFF$200.31

$160.25

Includes taxes & fees
Club King Room - Photo 1
Club King Room - Photo 2
Club King Room - Photo 3
Club King Room - Photo 4
Club King Room - Photo 5
1/5

Club King Room

This double room has a satellite TV, executive lounge access and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

36 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Club Room 1 King Bed Smoking

Non-refundable
Room Only
20% OFF$192.75

$154.2

Includes taxes & fees

Club King Room

Non-refundable
Breakfast Included
20% OFF$200.31

$160.25

Includes taxes & fees

Club King Room

Non-refundable
Half Board
20% OFF$235.93

$188.74

Includes taxes & fees
Club Twin Room - Photo 1
Club Twin Room - Photo 2
Club Twin Room - Photo 3
Club Twin Room - Photo 4
Club Twin Room - Photo 5
1/5

Club Twin Room

This twin room features a tea/coffee maker, air conditioning and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

36 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Club Twin Room

Non-refundable
Breakfast Included
20% OFF$200.31

$160.25

Includes taxes & fees

Club Twin Room

Non-refundable
Half Board
20% OFF$235.93

$188.74

Includes taxes & fees
Junior Suite - Photo 1
Junior Suite - Photo 2
Junior Suite - Photo 3
Junior Suite - Photo 4
Junior Suite - Photo 5
1/5

Junior Suite

This suite has a mini-bar, air conditioning and electric kettle. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

42 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite 1 Bedroom

Non-refundable
Room Only
20% OFF$261.3

$209.04

Includes taxes & fees

Junior Suite

Non-refundable
Breakfast Included
20% OFF$271.54

$217.23

Includes taxes & fees
Executive Suite - Photo 1
Executive Suite - Photo 2
Executive Suite - Photo 3
Executive Suite - Photo 4
Executive Suite - Photo 5
1/5

Executive Suite

This suite features a satellite TV, air conditioning and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

80 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Executive Suite 1 Bedroom Smoking

Non-refundable
Room Only
20% OFF$346.99

$277.59

Includes taxes & fees

Executive Suite

Non-refundable
Breakfast Included
20% OFF$360.56

$288.45

Includes taxes & fees

Executive Suite

Non-refundable
Half Board
20% OFF$396.19

$316.95

Includes taxes & fees
Premium Room, 2 Double Beds - Photo 1
Premium Room, 2 Double Beds - Photo 2
Premium Room, 2 Double Beds - Photo 3
Premium Room, 2 Double Beds - Photo 4
Premium Room, 2 Double Beds - Photo 5
Premium Room, 2 Double Beds - Photo 6
Premium Room, 2 Double Beds - Photo 7
1/7

Premium Room, 2 Double Beds

2 Double Beds388 sq feet Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Low-height desk, phone accessibility kit, low-height door lock, lever door handles, low desk height (inches): 28, grab bar in shower, magnifying mirror, wheelchair accessible, shower grab bar height (inches): 59, doorbell and phone notification, low-height electrical outlets in bathroom, braille signage, bathtub grab bar height (inches): 39, low-height bed, and low bed height (inches): 28Eco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Premium Room 2 Double Beds Smoking

Non-refundable
Room Only
20% OFF$175.09

$140.07

Includes taxes & fees

Premium Twin, Guest room, 2 Double

Non-refundable
Breakfast Included
20% OFF$194.89

$155.91

Includes taxes & fees
Club Room, 2 Double Beds - Photo 1
Club Room, 2 Double Beds - Photo 2
Club Room, 2 Double Beds - Photo 3
Club Room, 2 Double Beds - Photo 4
Club Room, 2 Double Beds - Photo 5
Club Room, 2 Double Beds - Photo 6
1/6

Club Room, 2 Double Beds

2 Double Beds388 sq feet Club Level - Club Lounge access, light refreshments, and internet access in the loungeRelax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Low-height desk, phone accessibility kit, low-height door lock, lever door handles, low desk height (inches): 28, grab bar in shower, magnifying mirror, wheelchair accessible, shower grab bar height (inches): 59, doorbell and phone notification, low-height electrical outlets in bathroom, braille signage, bathtub grab bar height (inches): 39, low-height bed, and low bed height (inches): 28Eco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Club Room 2 Double Beds Smoking

Non-refundable
Room Only
20% OFF$192.69

$154.15

Includes taxes & fees

Club Twin, Club lounge access, Guest room, 2 Double

Non-refundable
Breakfast Included
20% OFF$216.01

$172.81

Includes taxes & fees
Deluxe Room, 1 King Bed - Photo 1
Deluxe Room, 1 King Bed - Photo 2
Deluxe Room, 1 King Bed - Photo 3
Deluxe Room, 1 King Bed - Photo 4
Deluxe Room, 1 King Bed - Photo 5
Deluxe Room, 1 King Bed - Photo 6
Deluxe Room, 1 King Bed - Photo 7
1/7

Deluxe Room, 1 King Bed

1 King Bed388 sq feet Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Magnifying mirror, low bed height (inches): 28, lever door handles, grab bar near toilet, low-height door lock, shower grab bar height (inches): 59, phone accessibility kit, bathtub grab bar height (inches): 39, braille signage, wheelchair accessible, height-adjusted amenities, toilet grab bar height (inches): 28, low-height bed, doorbell and phone notification, low desk height (inches): 28, low-height desk, and low-height electrical outlets in bathroomEco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Deluxe Room 1 King Bed Smoking

Non-refundable
Room Only
20% OFF$146.69

$117.35

Includes taxes & fees
Deluxe Room, 2 Double Beds - Photo 1
Deluxe Room, 2 Double Beds - Photo 2
Deluxe Room, 2 Double Beds - Photo 3
Deluxe Room, 2 Double Beds - Photo 4
Deluxe Room, 2 Double Beds - Photo 5
Deluxe Room, 2 Double Beds - Photo 6
Deluxe Room, 2 Double Beds - Photo 7
Deluxe Room, 2 Double Beds - Photo 8
1/8

Deluxe Room, 2 Double Beds

2 Double Beds388 sq feet Relax - In-room massage availableInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Low-height desk, phone accessibility kit, low-height door lock, lever door handles, low desk height (inches): 28, grab bar in shower, magnifying mirror, wheelchair accessible, shower grab bar height (inches): 59, doorbell and phone notification, low-height electrical outlets in bathroom, braille signage, bathtub grab bar height (inches): 39, low-height bed, and low bed height (inches): 28Eco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestSmokingConnecting/adjoining rooms can be requested, subject to availability

36 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTelephoneAir conditioningHair dryerBathrobe

Deluxe Room 2 Double Beds Smoking

Non-refundable
Room Only
20% OFF$146.69

$117.35

Includes taxes & fees

Deluxe Twin, Guest room, 2 Double

Non-refundable
Breakfast Included
20% OFF$166.09

$132.87

Includes taxes & fees

Guest Reviews

9
Exceptional518 verified reviews
AI Summary

Guests highly rate the excellent service and frequently praise the great location.

Categories

Cleanliness6.7
Service10.0
Location9.7
Room Quality9.2
Amenities9.2
Value for Money9.2
Food and Beverage8.2
Overall Experience9.7

Select topics to read reviews

C
chienlik
Verified booking
Family
Standard Room
Stayed in Dec 27, 2025

"Experience at sheraton surabaya"

10.0

Stay at sheraton surabaya, the proses checked in very smooth. The staf Who namun cindy and veronica really kind and friendly. Good hotel, good food, and good fasilitas. Enjoy some sandwich at sheraton club was really good.

Helpful?
D
DenisauAU
Verified booking
couple
Standard Room
Stayed in Dec 27, 2025

"Very Good"

7.0

over the 7 days i stayed in the hotel 5 times i attempted to use the toilets in the lobby and each time the toilet did not flush. each time i reported to the receptionist but each time the fault was not fixed. very poor results considering we were staying at the club level.

Helpful?
A
Anastasiadewi83
Verified booking
Family
Standard Room
Stayed in Dec 25, 2025

"Stay in Sherotan during Christmas Holidays"

10.0

I've granted for early check in so happy with the staff Ariesus & Fairuz...its very helpful especially I am traveling with young kid.

Helpful?
E
Explorer65460485469
Verified booking
Family
Standard Room
Stayed in Dec 24, 2025

"Absolutely stunning"

10.0

Awesome ambience.Helpful staff.besife mall.son many kids play area.clean swiming pool.Room was very good.I stay 14 days enjoy lot

Helpful?
S
Scenic51900511176
Verified booking
Business
Standard Room
Stayed in Dec 23, 2025

"One of my best experience"

10.0

Excellent service, the bed is very nice, with high quality linen. I slept very well, after long day work, n having bath salt, requested froom housekeeping. Breakfast also delicious with various healthy meals as well. I had hot soy lattee start my day. Thanks seraton, seruni and resti šŸ’™

Helpful?
E
EdwinnlNL
Verified booking
family_with_children
Standard Room
Stayed in Dec 22, 2025

"Exceptional"

10.0
Helpful?
D
Dawangjanuar
Verified booking
Family
Standard Room
Stayed in Dec 21, 2025

"Famday went well"

10.0

I had a great stay here, location is very good, the room was spacious, my kids got to run around the room. Everything was clean. The service was great, miss Tika gave a warm reception at the front. Very recommended

Helpful?
B
BTidID
Verified booking
couple
Standard Room
Stayed in Dec 19, 2025

"Memorable stay at Sheraton Surabaya"

9.0

Clean and friendly people.

None

Helpful?
J
Juwai_4j
Verified booking
Business
Standard Room
Stayed in Dec 12, 2025

"Good for bsiness & Family stay, strategic location"

10.0

Hotel location is strategic, connected to the famous shopping mall Tunjungan and only short distance from iconic tunjungan street. Room is well furnished and comfort, great for business & family stay. Thanks to Pak Eko, the concierge staff who is very hepfull & great hospitality. Thing to inprove: Chiller in my latest stay room (2222) is not working good. But thanks to staff who accomodate my request to keep my packaged drinks on their chiller storage until my check out date.

Helpful?
8
801zakm
Verified booking
Business
Standard Room
Stayed in Dec 12, 2025

"Ideal for business trips"

10.0

Hotel was nice and itā€™s in a good location adjacent to a large mall. The most notable part of my stay though was the service - All the staff were extremely polite and friendly, especially Tika, Bryan and Janice :)

Helpful?
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