Holiday Inn Express Big Rapids by IHG

Convenient location & good breakfast!

All though they are updating the rooms there are still some old features- sound proofing can be a problem

Clean and good breakfast

The location

It’s outdated and seems rundown which makes it look dirty

Quietness

The pool still was not ready.

Breakfast are was clean and tidy, Breakfast attendant was kind and helpful.

The king room description said it had a hot tub, it did not in fact have one( maybe fix that description on the website "booking.com"). The toilet did not work properly, we had to take the back of the toilet lid off to be able to make sure it flushed. The shower head was clogged with calcium and not properly taken care of. I paid 175$ for a Standard king room that was below standard. The room seemed cleaned, but for the price I paid did not meet expectations. The hotel room was very run down.

The atmosphere was pleasant. The coffee in the lobby was good. The room had nice dove soap, shampoo, conditioner and lotion and there was makeup remover. Staff was great. It was clean. There was free breakfast but we checked out before we got to try it.

The pool and hot tub are under renovation until 3/14/26 or possibly later knowing how construction can go. Booking.com did not tell us that until after it was too late to cancel. Not holiday inn's fault.

Only thing was the vicinity to Ferris State, where my kids go.

The first room they tried to put us into had stains on the walls, noisy appliances. It was a disgrace. The second room was better, but the hallway had tons of stains, missing ceiling tiles, just a mess. The hotel pool area was out of operation (one of the reason we booked there so we could relax in the hot tub). We had a great view of a garbage dump on the roof, garbage everywhere below us. The property is in shambles, looks like an old restaurant that is boarded up. Really embarrassing. The funny part is this place is own by a company near where we live in Bloomfield Hills, so one would expect better care and maintenance. I have always tried to use Holiday Inn Expresses for shorter trips around the country, but this one near my childrens' college should be torn down and rebuilt. Shameful.

The proximity to campus is the only positive.

The keys didn’t work. The walls are paper thin. The shower was disgusting and barely clean.