Holiday Inn Express Big Rapids by IHG

The proximity to campus is the only positive.

The keys didn’t work. The walls are paper thin. The shower was disgusting and barely clean.

Only thing was the vicinity to Ferris State, where my kids go.

The first room they tried to put us into had stains on the walls, noisy appliances. It was a disgrace. The second room was better, but the hallway had tons of stains, missing ceiling tiles, just a mess. The hotel pool area was out of operation (one of the reason we booked there so we could relax in the hot tub). We had a great view of a garbage dump on the roof, garbage everywhere below us. The property is in shambles, looks like an old restaurant that is boarded up. Really embarrassing. The funny part is this place is own by a company near where we live in Bloomfield Hills, so one would expect better care and maintenance. I have always tried to use Holiday Inn Expresses for shorter trips around the country, but this one near my childrens' college should be torn down and rebuilt. Shameful.

Beds were nice and made

I get there were renovations being done but the floor we were on had an open ceiling. Our room on the ceiling looked like there was water damage. We weren't there long but we stayed at other holiday in expresses which have always been the best for us but this one was the least presentable one we have been too . Maybe they are transitioning to a newer look?

Staff was really nice. The breakfast was nice

Under no fault of the staff, the hotel has remodeling going on. The pool is closed

My room had a pee smell and there was obvious pee stains around my toilet: The shower head as not attached to the shower wall. My door was left open and unlocked by either the housekeeping or maintenance staff so I came back to room that was open. This was a horrible stay.

Breakfast was good!

Could modernize the rooms.

Cable tv sucked. Not even the weather channel.