Holiday Inn Express Big Rapids by IHG

Coffee was good

The place is really run down. there were no doors on the closet. The shower door was disgusting. The TV was impossible to operate. The room overall was run down. The view out the window was terrible, looked out at all the trash on the roof of the pool. Would not recommend to anyone.

Convenient location & good breakfast!

All though they are updating the rooms there are still some old features- sound proofing can be a problem

Clean and good breakfast

The location

It’s outdated and seems rundown which makes it look dirty

Quietness

The pool still was not ready.

Breakfast are was clean and tidy, Breakfast attendant was kind and helpful.

The king room description said it had a hot tub, it did not in fact have one( maybe fix that description on the website "booking.com"). The toilet did not work properly, we had to take the back of the toilet lid off to be able to make sure it flushed. The shower head was clogged with calcium and not properly taken care of. I paid 175$ for a Standard king room that was below standard. The room seemed cleaned, but for the price I paid did not meet expectations. The hotel room was very run down.

The atmosphere was pleasant. The coffee in the lobby was good. The room had nice dove soap, shampoo, conditioner and lotion and there was makeup remover. Staff was great. It was clean. There was free breakfast but we checked out before we got to try it.

The pool and hot tub are under renovation until 3/14/26 or possibly later knowing how construction can go. Booking.com did not tell us that until after it was too late to cancel. Not holiday inn's fault.