Sheraton Suites Old Town Alexandria

We have been visiting this hotel for the last 4 years during the first weekend in December. The staff is friendly, and the rooms are spacious. It is a few blocks from King street, which is quite convenient because the first weekend is December is busy with the Scottish Rite Parade so downtown can be busy and hard to navigate before the parade is over. Parking is convenient and you are close to all the Alexandria has to offer.

I like where the hotel is located based on where we had to travel to. The food at the restaurant was good. The room was nice and spacious large bathroom, comfortable bed ,and love the sizes of the two TVs.

Breakfast buffet was just OK. Wish there were other choices such as being able to make grits or waffles. Also, there was no microwave in the room. We were there to visit family however we could not bring any food back with us because there was no way to warm it up.

We booked the Sheraton as they offer free WIFI, and my husband is also a Marriot member so this service is guaranteed. The WIFI did not work in our room. The WIFI dropped every few minutes. Instead of moving us to a new room or coming to see the issue, I was asked to trouble shoot the problem by calling their external IT department in the Philippines. This happened 3 times with no success. The duty manager was rude and spoke over us every time we tried to explain it was not our job to problem solve the WIFI issue. Front desk just repeated the telephone number again for us to waste our time and to problem solve. No, WIFI for the whole trip meant no use of our laptops to make calls to family and friends. No customer service, a run-down hotel, only one elevator working, inconsistent housekeeping so room was not cleaned daily and conditioner bottle was left empty for 2 days. After the trip, I contacted Marriot Bonvoy customer services who are in India and they just gave us the run around – complete waste of time. Just hoping you go away. That’s the service from the Sheraton.

Location

Conveniently located

Enjoyed stay in 1 br suite

Nice hotel…decent room…onsite self-parking…great Alexandria VA amenities…

I enjoyed this property very much. Very clean and neat, excellent gym facilities and nice neighborhood. I felt very safe in the evening when we went for a walk and just an overall nice place. The staff was very kind but I still have to check in about the charges for parking and such, that was an added charge I wasn’t expecting and pretty pricey.

My room smelled of mold. Staff was very, very, very unfriendly. I informed the staff that the elevator was not operating properly. I was told nothing is the matter with it and the next day that particular elevator was shut down. I had a voucher for breakfast and the person working the buffet angrily wanted to know if I paid for my food. He made me feel like a criminal. I travel for work and have stayed at many hotels. This one I would not recommend. There are many others in the area.