DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash

Absolutely filthy. They were in the middle of a remodel and it was evident on arrival, but there was no communication or notice of this prior to arrival. Front entry was inaccessible, luckily I checked in on my app or i wouldn’t have been able to get in the building because every other door was locked with key entry only. Debris everywhere, even in the middle of the hallway. Tv barely worked. Paint fumes that made your head hurt. Worst hotel experience I’ve ever had.

The room was a good set up for myself and my dogs.

It was 530p when I checked in; front desk didn't offer me a cart to move my items into my room; said there weren't any around. Granted I had two dogs on leash. I found one outside on the first floor. No cookie since she only had ones with peanuts. The eggs were grose/not fluffy and had pepper all over them. The next morning I declined breakfast, took a shower around 2p and then there was a fire. My dogs were shaking to no end & traumatized. They made us wait in the walkway area before you go outside. I had wet hair. Everyone was running around and there was no direction, information or sympathy. I will never go there again. So I asked for a refund for that night since it was so traumatizing and they said I can leave without any charges the that night. Clearly they have no customer service skills. So all three of us left, had to find my own cart, packed up my car and had to find another hotel at the last minute right before a big snow storm. I could only get the Extended Stay and it's a huge downgrade!

I waited for 45 minutes in the lobby for someone to check me in. I was so upset when they finally arrived that I told them to cancel my room. The management change is reflected in their poor performance.

Staff

Construction, elevator not working, no free breakfast, squishy beds, rooms are chilly

I had no problem with breakfast or the location

I only stay one night and it was great

Banquet hall

My sheets had blood on them

didnt have shower gel in the shower

Nothing

Cleanliness, no tv, no pool, bugs in bed, dirty shower, mold on ceiling….room 119