DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash

Bar & Resturant 👍

Prices lol

By far the worst experience as a Hilton Honors at this hotel. I have never stayed at a Hilton Hampton or Double Tree where they charge you for breakfast, and they are KNOWN for complimentary breakfast. The lady at the bar told me I needed a coupon for me to start eating and to get it at front desk. This is when I meet front desk Sai. He said it wasn’t an actual coupon for complimentary breakfast, that he couldn’t do anything about it. I worked at Hotels downtown for years and when situations like this happened, especially if the guest didn’t know, we would just comp the breakfast, and I’m taking about Hotels that are not Hilton and NOT known for complimentary breakfast, unlike these brands. I asked to speak to the manager and Bishol Patel comes out and also doesn’t seem to care and didn’t do anything about it. I wasn’t going to mention it, but the hotel needs HUGE remodeling. Valeria and Mike (night front desk) checked me in and were super kind and personable.

Decent price and location.

I booked a 2 night stay for 3 rooms for myself and my family for a weekend trip for my mom's birthday. One room had a whole behind the door where the doorknob had went through the wall. When my nephew told the front desk he was told "yes, we are aware". My room seemed to be okay at first other than the exhaust fan in the bathroom looking like it may fall at any moment (see photo). But on the second night after returning from a long day, we saw something odd on the floor near the wall by the bed. Upon taking a closer look, it was ants. Lots and lots of Ants all along the wall and some on the floor in the bathroom. My mom went to the front desk and the asked for help. A half hour later, my mom returned with a gallon bottle of insect spray. No hotel employee to assist, just the bottle of spray to take care of the ant infestation ourselves. We sprayed along the entire wall and about a foot out as well as the adjoining bathroom wall and floor. I laid a towel over the main sight of the ants after we sprayed. (See attached photo of some of the dead ants that remained. We also wanted to use the pull out couch and had to get bedding from the front desk. We pulled the bed out and the mattress was old and stained and in rough shape. My niece ended up just sleeping on the couch instead. Additionally, I would have expected there to be USB outlets somewhere in the room, but there where none. When we checked out I showed the pictured to the clerk and asked if I could speak with a manager. I was told there was not one there but she would put my name and number down for them to contact me. I have received daily request for a review if my stay from both Doubletree by Hilton and the reservation site. I held off on leaving a review in hopes that I would get a response. But, After a week I still had not heard from anyone so I sent a message through the booking site. Now after two weeks and still nothing. Oh. No warm cookie was offered at check in as advertised.

Pull out sofa had blood all on the mattress

Excellent stay! We were in the area for an event and chose this hotel for its location. We usually choose Embassy Suites or Hampton Inn. Very pleasantly surprised! The bed was insanely comfortable and the sitting room was perfect. Thanks for a wonderful stay!

Very clean very nice and helpful staff complete gems and I loved the bird (parrot) in the lobby