Comfort Inn & Suites Hamilton Place

Staff very nice and helpful, clean facility, spacious room. Room could use a little updating. Overall a very good place to stay.

Really the one thing that we liked that was worth mentioning was the staff.

We were given a room that had a water leak from the Jacuzzi which ended up having our clothes, shoes, and other items being soaked. We asked for any rate returns/price adjustments and was just offered a different room to be in.

It was OK-nothing special.

Another bad review for a bad hotel. Don't ever stay here. Stayed for only 1 night and when we were readly to leave at 7:30 a.m. the only elevator was broken. My husband (72) and I (77) were on the 4th floor. I called down to the front desk and asked for assistance in taking luggage and aiding me (stairs are dangerous for me) down the 3 levels. Front desk said that they had called for an elevator repair person but did not know when the elevator would be repaired (it was a Saturday morning). I was also told that the hotel did not have anyone that could help us with our luggage. I called 911 and was told that they would only respond to help us if it was an actual medical emergency (so 911 in Chattanooga is worthless for seniors in distress). My husband eventually made 7 trips up and down the stairs with the final trip assisting me. I thought the poor guy was going to have a heart attack. Later when I called Hotel.com to see if I could get some of what I paid back, the assistant manager at the Comfort Inn told the Hotel.com representative that the malfunction was due to an earthquake that happened that day. We tried to leave at 7:30 a.m. and the earthquake occured at 9:04 a.m. I was still in the room at 9:04 and didn't feel a thing. The earthquake occurred in Knoxville not Chattanooga. We departed the hotel between 9:30 and 9:45 a.m. So this hotel won't even take accountability.

The employees were friendly and helpful but the rooms need updated. The carpets were gross and while the bathroom was adequately clean, it was not in great shape.

Cleanliness in the bathroom was questionable. Breakfast area