Hilton Garden Inn San Antonio Airport

Nice staff.

humid and felt sticky. Place desperately needs updating

The Jacuzzi tub.

No breakfast on Sunday. Staff did not tell you much when you check in. Asked for new towels to take a bath because we stayed more than one night, and they never came. Even when housekeeping got there at 9 I asked for a towel and was told 15 minutes. Hours past and still no towel. Also there was only 1 elevator working. The bar was closed the whole time. Just feel I did not get my moneys worth.

Everything

Quiet area

Elevator was not working

Unfortunately, there was not a single thing to like about this property.

The ac seemed broken in the lobby. The odor in the rooms was horrible. The worst part was the dirtiness of the rooms. When we arrived we got assigned a room that when we walked in we tried to turn on the light and it was broken so we had to use the bathroom light. The jet tub was filthy. There was freshly yellow puddle stains, a black ring around the tub and hair in the tub. The tube was also clogged with long hair and the stopper was broken. There was also a lot of gnats. We went to open the blinds since the lights were broken and the whole pole fell as it was broken. All this within a few minutes, i went to the guest service desk and requested a new room. We got assigned a new room that we went to. When we walked in it also had a horribly strong odor. I checked the tub and again it was as very dirty. There was hair all in the tub and it looked grimy. There was also a ton of gnats in there. The sofa chair had stains all all on the seat that looked liked leak stains of some sort. When we pulled down the sheets, there was blood under the sheets. It was so disgusting. I went back to guest service and let them know i would not be staying there and would like a refund. I had to argue this but they only agreed when i mentioned the blood. I was in and out of that building without about 15 minutes. I assumed it would be a decent place as it hate the Hilton brand. NEVER AGAIN.

Location

The wait time for checking in was about 45 min and the lady at the front desk was unprofessional and looked like she didn’t want to be there or help. Maybe I don’t blame her as much because they should have had 2 people ac the desk checking people in but or room was not ready and we needed up getting what I think was an accessible room. The room was climate controlled at 68 degrees and it was sticky and gross the entire time , the shampoo and body wash in the shower was completely empty and all around this was not a nice clean hotel.

It was nice

Needs maintenance care. You could see paint chips in the wall when you walked into the lobby it was hot like the AC was out. Had an elevator down.