Hilton Garden Inn San Antonio Airport

The location was great. The staff was amazing, very kind and courteous.

Walked in and the hotel was muggy, the reading lamp on was broken (hanging by wires), and upon arrival you were given minimal towels.

The hotel was average at best. The room smelled of mold when I entered, and the restaurant was 1 guy serving a burger or quesadilla. I skipped. The morning breakfast included a few cold cereals, bagel and OJ. Not appealing. The rooms and hotel are worn-out and not worth the price. I'd suggest skipping and finding another hotel.

Todo

N/a

Purchase using Delta App Thank God! Changes rooms three times-1st smelled of cigarette smoke, 2nd animal urine soaked carpet, 3rd has dirty AC on unit. No hot water from at least 11:00pm nor the next day at 8:00am. Not sure how the restaurant was open for breakfast without hot water? The bar never opened, the gym was out of order and there were large interior cracks in the pillars/ceiling toward the rear by the gym. Managers didn’t want to refund my money despite not even being able to provided basic necessities such as an elevator and hot water. Thank God for Delta airlines which was on the phone with me while I confronted the staff. The hotel manager/clerk lied to Delta when they called denying the problems to them but freely discussed it with me! Delta heard the lies and told me they would refund my money despite the hotels refusal to do so! #Unbelievable . This hotel has a faded green roof, faded signage, curtains in disarray and poor condition seen from outside the hotel. It is an obvious run down drug hotel with 10 year old pictures on every web site that doesn’t depict its actual condition! #Beware!

It was close to stores that I like going to

When we were trying to find the location, the sign is not lit so it was dark and my husband didn’t want to drive in the ditch by accident cause we couldn’t see where we were going. The Jacuzzi tub was small and had little ants crawling around the tub not sure where they came from. My husband also shined his light on the TV and there was a roach.

There is no airport shuttle, no big deal, get to the hotel straight from the airport, place is surrounded by construction and landscaping tear down so it looks pretty dumpy from the outside… they don’t have early check in… haven’t got my room key yet and I absolutely would not stay here again. It’s not cheap either…

Buena ubicacion en San Antonio

No hicieron la limpieza en los cuartos, tuve que ir a notificarlo y aun asi tardaron, la cama estaba muy mal del colchon