Hyatt Palm Springs

Front desk was rude. Room was dirty and dated, wallpaper was stained and falling, this place should called a motel, not a Hyatt.

Nice but some staff very rude!

rip off that we had resort fees and parking fees!

Big pool and central location

Old floor carpets . Entire hotel needs urgently to be refurbished. No valet parking during most of our stay. Self parking at usd 30.- is far too much. Security deposit of usd 100 per day per night is ridiculous as giving your Credit card should be enough. No big choice of food at the restaurant and only served in the morning!

Location

I booked kong bed room, went in, there were someone’s sandals in the bathroom, mesh bath sponge, shower gel, full bathroom bin and paper floating in the toilet. Called the front desk, had to explain 3 times what is the issue and i have heard “oh it should be clean” lol. They eventually brought the key to another room, with two queen beds instead, smaller and much worse room. Haven’t heard sorry from anyone. Lads at the front desk with awful attitude. They need some training. Also surprise surprise, $30 per night for carpark even though on booking it says “free, on-site parking”. Avoid.

staff was amazing and we got an early check in which was awesome as we just wanted to get to the pool! rooms were ok and a/c was a bit noisy.

The rooms are great. We had a great time at the pool. We really appreciated the 12 noon check out. We love this hotel and its location which is close to all restaurants.

The hotel is very dated and the rooms are dirty and dingey. There was black mold in the bathtub. I brought it to the hotel's front desk person and was told that they would have it all taken care of the next morning, which it was not. I went to the store and purchased bathroom cleaner specifically for black mold and cleaned it myself, which took several applications to get rid of the mold. The couch was so dirty that we didn't feel comfortable sitting on it. We asked for a second chair for the balcony, and was told that it would be taken care of right away... it was not. We finally asked one of the housekeeping staff, in our very limited ability to speak Spanish, and fortunately she was able to understand us and got us a chair. This was the second year we stayed at the hotel for a conference that is hosted there. Last year was not any different as far as the dated, dirty, and dingey atmosphere of the hotel rooms.

Location

Very dated rooms , dirty pool and whirlpool. Front desk assistant at the time of check in Wasn’t very helpful.