Hotel Indigo - St. Louis - Downtown by IHG

Good customer service

Weak floor!! No microwave!!

The location was key but parking was weird and I requested breakfast for two but was really just a 20 off voucher from a overpriced limited option menu.: breakfast was underwhelming.. would have done better to eat elsewhere

The property and staff were great. However our bathroom door handle was missing and or rooms had knats

Was told that I could check in early. Got there could not. Elevator didn't work. A week later still holding my deposit never will stay here again

Everything

Great location

Small rooms

Nada

El trato nefasto y sin ningún respeto recibido por la mujer que nos atendió en la recepción a nuestra llegada. Ojo, al parecer la política del hotel no es la que figura en el momento de hacer la reserva: -Reservamos una habitación doble superior para 4 personas, y cuando llegamos solo había 2 juegos de toallas. Pedimos las toallas que nos faltaban, y su respuesta fue que no nos las daba porque solo nos correspondía una toalla por cama. Insistimos en que nuestra reserva era para 4 personas, pero no obtuvimos por su parte otra respuesta diferente a la negativa que nos había dado. -Reservamos la habitación con el desayuno incluido, pero a la hora de ir a desayunar nos dijo que no estaba incluido y que debíamos pagar 20 dólares por persona, ante nuestra negativa, nos echaron del lugar donde se servían los desayunos. -Llamamos inmediatamente a atención al cliente de Booking, y muy amablemente se pusieron en contacto con el hotel, pero no hubo forma de que reaccionaran de forma distinta, no cambiaron nada. - Las contestaciones de la persona de recepción que nos atendió siempre fueron de malas maneras y sin ningún interés en ayudarnos. Encontrarnos con problemas insalvables desde que entramos en el hotel hizo que nuestra estancia en S.Louis no fuera agradable.

Rooms are nice and modern, but no fridge, small. Front desk is not friendly at all. Surrounding area is a bit sketch. Hotel doesn’t have parking of their own so you need to drive around and try to find something that looks safe. Parking garages don’t post price and hotel front desk doesn’t help in any way other than say it’s around the corner.

After my stay at this hotel, I checked out the reviews online and discovered many negative reviews. In almost 3 decades of business travel I have not had an experience as appalling as the one night at the Hotel Indigo in downtown St. Louis. Other than a slippery substance on a section of the floor, there was no. sign of anything wrong until around 10pm when I pulled back the covers to go to bed. In the first bed I was shock to find blood stains in the middle; it was clear what this was from. I turned to the the second bed and when I pulled back covers there were bugs crawling around. There is photo and video evidence. After I gathered my belongings I went downstairs and informed the general manager Marcus. He move me to another room, comped the room charge but also told me he would put points on my account for this unacceptable experience; the last did not occur. Needless to say I closely examined the bed in the new room, although I was very uneasy and did not sleep well. This hotel has character and has the potential to be a cool place to stay however mismanagement of the house keeping team and the management neglecting the important issue as room cleanliness and not following through are reasons to avoid this hotel. The only positive was the nice front desk staff members.