DoubleTree by Hilton Jackson

We spent 8 nights for Miss Volunteer America Pageant Princess Program Ms. Mary is just the sweetest! From the moment of arrival she made my girls feel like superstars! Rooms, public areas pool & restaurant were all very clean. Front desk staff ❤️! Miss Ashley in housekeeping is the kindest & I give her my highest compliments! Maintenance Fast, efficient & also very kind!

Needs more seating in the pool area

Everything

Nothing

Great location. Good food and drinks in hotel restuarant.

This is the worst experience I have had at a Hilton property. First, I checked in electronically and requested a digital key but it never arrived so I had to physically check in at the front desk. None of the staff were very personable at all. When I got to the room, everything appeared clean and in order but when I pulled back the sheets, I found a dark brown substance smeared on the sheets. I called the front desk and they said they would move us to a room across the hall. We gathered and re-packed all our belongings and moved to the new room. The sheets in that room had been changed and were clean, but when my wife walked into the bathroom she observed multiple long black pubic hairs that indicate the floor had not been cleaned very well. The thermostat in the room would not go below 67 and the room temp did not go below 70 all night which made it impossible to get a good night's sleep. Additionally, the room wasn't soundproof and we heard traffic passing by on the highway all night. There was no desk area in the room to set up my laptop and there also was not a clock in the room. There was a brief 15 minute storm that passed quickly, but the staff closed the pools (indoor and outdoor) for the entire evening. On a positive note, the common areas in the hotel were beautiful and the breakfast server provided OUTSTANDING service. I also received good service from the check-out associate. I would not stay at this location again due to poor service by check-in staff and apparent incompetence of housekeeping. If I can observe issues like that, I can only imagine how many surfaces were dirty but not visually obvious.

The breakfast and the staff in cafe were helpful.

The bed sheets were not clean. I had to ask for multiple sheet sets upon arrival because they had hair and debris on them. The bathroom floor had hair on it and in the tub.

The breakfast is delicious, and the employees were very attentive. The hotel's location is in a good spot.

The room looked nothing like the photos. The carpet in my room was humid. The bathroom did not have an exhaust fan. Upon entering, I found a large cockroach in the bathroom. One of the pillows had such an unpleasant odor, and it was obvious that it hadn't been washed. One of the bedspreads was slightly torn. The place needs a more thorough deep cleaning. I took photos and videos just in case. Besides, I didn't know they charge for Wi-Fi or at least the lady who helped me didn't explain it to me very well.