DoubleTree by Hilton Jackson

We had car problems and had to make an unexpected stop in Jackson, we have had a great experience at the DoubleTree. Chyna was very welcoming and helpful and got us two rooms last minute. Thank you for saving the day for us and provide a comfortable and clean place to stay.

On a scale of 1 to 5, 1 being the lowest and 5 being the highest, I rate your hotel as a four. Consider the pros of my balanced perspective of this helpful hotel review, which not only the covers the rating but highlighting the specific details justifying me giving a rating of the hotel stay as a 4. First, upon my arrival on December 23, 2025, the hotel room was pristine in cleanliness and the bedding was extremely clean and comfortable. Next, the common areas were clean as well. Third, the staff service: management and employees were welcoming. Fourth, the amenities such as Wi-Fi quality, breakfast offerings, pools, or parking availability were high quality. Finally, the location such as the physical proximity to gas stations, stores, and restaurants was very close to my targeted destination. On the other hand, however, here are the cons or disadvantages of my hotel stay justifying why I did not give the hotel a 5 star review. The welcoming staff were not as helpful regarding cleaning the room. The hotel room was not cleansed by your staff on December 24, 2025 and on December 25, 2025. I voiced a complaint on both days about this room cleanliness issue. The bedding was not made or replaced with clean bedding sheets. Both of the trash cans were full in the bathroom and bedding area. The soiled towels were not taken out by your staff. I had to collect the trash and soiled towels myself and sit on the outside of the door. I never received any fresh clean bedding supplies such as pillow slips or sheets. I decided to bring in my personal comforter to sleep on. I am not sure if it was lack of communication or lack of staff availability, but I was not content or satisfied due to this ineffective, unwise decision made regarding not cleaning the room.

Clean room, very nice bathroom, comfortable bed. Nice restaurant. Chyna at the front desk was very helpful. Parking was well lit.

Beware: Biohazard in bathrooms here. I had two horrific stays here recently, and sadly, as someone who stays here multiple times a year, I will never be back. First, upon check in my first night, the girl at the front desk swiped my card before letting us know there was in fact no wifi in-room (only in the lobby where they pipe in loud Christmas music.) They have been having this problem for quite a while and do not disclose to you until they have your money. We needed to get work done and had to take emergency PTO. Heather is useless and offered us a $10 discount on our next room and was invalidating and rude. Her first priority was letting us know she was in control and that we wouldn’t be getting further accomodations. (We escalated to gm and had more luck, but they still didn’t fix it) Then, after giving them another chance, We found a URINE-SOAKED trashcan in our bathroom. Biological Hazard. When I called the front desk, Erica actually disclosed that a different guest in 514 also reported a urine soaked trashcan in the bathroom that night (possible disgruntled employee??) Nobody was concerned and they actually downgraded us to a queen room, negating the $10 discount. It looks like Heather replies to every bad review on here to rebutt them, so, Hi Heather 👋 Photo attached of urine-soaked residue on bathroom floor (It smelled days old)

The location is close to interstate

Alicia checked us in and was very kind and helpful with my special requests. I appreciated her kindness and thorough knowledge of the area as well. She's awesome. The hotel was clean and comfortable and I felt safe in the area. They are renovating but we had no problems at all.

Great hotel in so many ways. Several things about this hotel made it a place that I will enjoy coming back to. The location is very convenient to several stores and restaurants. Every staff member that I came into contact with over the course of my two-week stay was friendly and helpful. The housekeeping staff was really good, and our room was quite clean! A special shoutout to Miss Perry, a wonderful housekeeper who made sure we had everything we needed, especially towels! The workout room was very clean, had good machines, and provided bottles of water and towels. The Twist Midtown Grill and Bar is attached to the hotel. I only had the breakfast one morning and dessert one evening - both delicious. Nice indoor pool area. And, this may not seem like a big deal, but they have a water refill station. Sometimes, it's the little things...