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6 / 10 Guest Rating

Hotel El Paso

949 Sunland Park Drive, El Paso, us

Hotel El Paso - main view

About the Property

Indulge in Comfort and Convenience

Luxurious Suites: Enjoy spacious suites with cable TV, a microwave, fridge, and coffee maker.

Relaxation: Unwind in the indoor heated pool or break a sweat in the on-site gym.

Delightful Amenities: Start your day with a hot breakfast, stay connected with free WiFi, and take advantage of the business center.

Book your stay at Quality Suites University for a memorable experience in El Paso!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

6
Good129 verified reviews
AI Summary

Guests highly rate the close to food and frequently praise the easy parking.

Categories

Cleanliness4.6
Service7.6
Location6.7
Room Quality5.1
Amenities5.1
Value for Money6.6
Food and Beverage5.6
Overall Experience6.6

Select topics to read reviews

N
Nelson De
Verified booking
family
Standard Room
Stayed in Apr 6, 2024

"Good"

4.0

Building needs updated. Pool was never open and when we took a look it looked dirty. Breakfast was cold bread was hard, no fruit at all. Room did not have smoke detector. Couch in room was dirty with stains. Had to take my key to front desk to re-program 2x and the girl that did it the 2nd time did not say a word to me even though i said please thank you have a good afternoon, did not get a word from her at all. Like the area where it’s located due to having options where to eat and shop.

Helpful?
K
KAREN
Verified booking
Standard Room
Stayed in Apr 4, 2024

"Exceptional"

10.0

Excellent place to stay, from the beginning friendly guest service at check in, loved the indoor pool and spacious clean rooms. I felt comfortable and relaxed my whole stay. Only thing was the ice machine did not work and the water vending machine took my money and didn't give me anything. But other than that this hotel is in a great location right off the freeway and I would stay here again and again. Also excellent price!

Helpful?
B
Brian
Verified booking
Standard Room
Stayed in Mar 30, 2024

"Wish it could have been better"

4.0

I do realize that the hotel is a little outdated but upon arriving into the room the sheets were stained the tub was terrible the pool didn't work they suggested that we could use the pool across the street at the hotel next door that hotel the pool was disgusting dirty and freezing cold. Overall for the price I would have rather stayed across the street at the Holiday inn for just a little more

Helpful?
S
Selene
Verified booking
family_with_children
Standard Room
Stayed in Mar 29, 2024

"Good"

2.0

The rooms are in very bad condition, broken moldings, my daughter scratched her arm on a piece of wall, the molding was missing in the shower, full of hair, the pool was super dirty without a sign saying it was of no use.

Helpful?
L
Loretta
Verified booking
Standard Room
Stayed in Mar 25, 2024

"Customer Service needs clean up"

6.0

The girl in the front was not friendly. Rooms were fine. Still waiting for my deposit refunds.

Helpful?
S
SANJUANA
Verified booking
family
Standard Room
Stayed in Mar 21, 2024

"Exceptional"

10.0

Nice

Helpful?
G
Georgina
Verified booking
family
Standard Room
Stayed in Mar 21, 2024

"Exceptional"

10.0

Liked it was near where I wanted to go, just loud off the freeway. Should have known. But overall it was great.

Helpful?
M
Matthew
Verified booking
family
Standard Room
Stayed in Mar 18, 2024

"Good"

2.0

I booked this hotel on Expedia because it had an indoor pool. The pool was out of order. This could’ve been listed on the ad for the hotel. However that wasn’t the only thing out of order. The vending machine, and all the Ice Makers were also not working. The blanket on the bed was a curtain instead of a true comforter. The bathroom in the unit was dirty. There were no towels. I am deeply disappointed in this experience. And I still have to endure this for another 2 nights. Absolutley horrific!

Helpful?
A
Angelia
Verified booking
Standard Room
Stayed in Mar 8, 2024

"Exceptional"

10.0

The only issue i had was the bathroom tub area . Needs to be repair.

Helpful?
W
Willy
Verified booking
family
Standard Room
Stayed in Feb 26, 2024

"Good"

2.0

At first we had room 215 but when we walked in someone was already staying there so they transfered us to room 221 but the A/C wasn't working there so they transfered us to room 211, the A/C wasn't working either until late at night I discovered the filter was completely clogged, the shower faucet was stock so the shower didn't work, there were no towels in the room, there was not hot water in the sink, there was no remote for the TV. Overall it was terrible, we will never stay there again.

Helpful?