949 Sunland Park Drive, El Paso, us
Indulge in Comfort and Convenience
Luxurious Suites: Enjoy spacious suites with cable TV, a microwave, fridge, and coffee maker.
Relaxation: Unwind in the indoor heated pool or break a sweat in the on-site gym.
Delightful Amenities: Start your day with a hot breakfast, stay connected with free WiFi, and take advantage of the business center.
Book your stay at Quality Suites University for a memorable experience in El Paso!
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Guests highly rate the close to food and frequently praise the easy parking.
The front desk staff was accomodating, upon checking in to our room we open the door and the room was never cleaned so we got moved another room. The restroom was very dirty, the shower and tub was moldy. Asked for another room nothing was available besides a smaller room so just sucked it up for the night stay.
This place was very broken down, smoke detector in our room was missing, the security lock was broken. The floor was dirty and got our socks black. The tub was dirty and black. The sheets were dirty and stained and we didn’t even get blankets. They didn’t have enough towels to give us either nor did we have hand towels or floor towels. The young lady in the front was very rude and not helpful.
Everything was great. We’ll be staying again.
The room wasn't clean and the ac unit didn't work properly. The elevator went during our stay as well.
this staff is amazing.the hotel itself was horrific. the indoor pool would be opened and closed. should have remained closed there was a film on top of the water with brown fuzzy stuff along the bottom. one staff member advised us it was not safe. that they wouldn’t get in it. health department needs to check out that pool. no laundry for guests as advertised in the room the bed frames are sticking out so prepare to either bruise, scratch or cut your shines and feet. the couch was stained. the shower floor has mildew. shower curtains moldy we found a nice hairball in the bathroom as well. not to mention the big bubbles above the shower from the room upstairs. carpets are scary as well. i feel so bad for those employees busting their butts to help their guests the best they can with the conditions of the building itself. whoever owns this ought to compensate that staff. then be held accountable for the condition inside.
I do not recommend this hotel to anyone. We first caled ahead asking if we could check in early, we were told by the front desk that we could, so when we arrived we were turned away stating that they could not allow early check in. Once we finally checked in the hotel room was dirty, the shower was full of mold that we could not even use. We told the front desk and asked to be switched rooms, but then we had to wait several hours before we could move to a different room. The sheets and blankets had burn or cigarette marks on them despite it being a non-smoking room. When looking for a hotel we were looking for an indoor pool so the kids could enjoy themselves for a bit, we had also called ahead to find out if the pool would be open and available, but after checking in and having trouble with the room we later found out that the pool was closed and not able to be in use.
Ugly very old , dirty , no good at all and EXPENSIVE ‼️
Terrible experience first room we walked into had a shopping cart and dirty. Second room we were moved to the door wouldn’t lock anyone could walk in. We ended up with an ok room but the tub was dirty. The pool was closed. Breakfast was also horrible coffee was cold and the food wasn’t good. Definitely don’t recommend this place.
Overall the hotel was ok, room for family was comfortable. Only thing was breakfast. Coffee was cold and toaster only one side worked. Had to wait to use. Vending machines were not working no Ice on 3rd floor.
Good quality according to the price
