The Chicago Hotel Collection Magnificent Mile

We don't travel much and we do not stay in hotels much, especially not in major cities - typically no need so we are not accustomed to expenses like parking. The room rate was acceptable for the location. Parking was not my favorite ($75 per day for valet - come and go parking) -. or $58 or across the street. Wish I had shopped that, but the location was wonderful for our brief needs. Only two complaints about our stay. The inside of the bathroom door edge near the handle had crime on it which leaves one wondering how clean is the rest? Most importantly, the hot water did not work. An engineer came to resolve it. We didn't know we should run the shower and then flush the toilet to get the water temp mixture correct. Not his fault but that seems like an important design failure. Breakfast was delicious, the staff was courteous, we walked the neighborhood that night and next morning.

Very nice place, amazing features. Would be nice to know the rooftop is closed

The lobby has a cool vibe. Friendly staff. Our room was incredibly loud and shook from the HVAC (I think). It kept us up all night as even the beds moved. I noted similar noise where the breakfast was served. The breakfast was quite nice.

Stayed here for lallapalooza. Wonderful hotel. Very clean and such friendly helpful staff. Had a great DJ in lobby and nice rooftop. Def recommend!

Overall, I was satisfied with the property. What I liked the most is the location. They do not clean the room on a daily basis if you're staying multiple days which was fine with me. We were on the 22nd floor but unfortunately our view was blocked by other buildings. My reservation inclued free breakfast buffett and free drink tickets. Not everybody got those, it depended on the reservation. i didn't use the drink tickets but did take advantage of the breakfast buffet which was pretty good.I thought I was going to pay $159 a night but it ended up being a little over $250 with fees that did not include $75 per night for valet. i just needed a place to park the car and yeah, everywhere I could find was very expensive. If you reserve your room through expedia, be prepared for extra fees.

Smooth check in, loved the room. I will definitely come back.

Wonderful hotel. Very clean and such friendly helpful staff. Def recommend!

Beware…If the price on hotels.com says $250 a night, the hotel adds on a bunch of additional fees that you pay when you arrive. In the end I paid closer to $400 a night. Read the fine print because you WILL pay more than expected. Turns a fun, moderately priced weekend into an overpriced fiasco. Not worth the price and will never stay there again.

This hotel is in a convenient and walkable area of Chicago and it was very easy to get a cab. The room was clean and modern. But we weren’t really happy with our overall experience. We arrived early before our room was ready. The hotel staff said they would call me when our room was ready but they never did. I had a presentation to give and needed to use their business center because my room wasn’t ready. Totally understandable. However, the business center was a closet type room that would only fit one person. Thankfully it was available. When I went back to the desk and asked to check in, I was informed their was an additional $215 charge that was for 6 bottles of water, use of wifi and the gym. It was not optional. I felt that truly unfair. I didn’t need the wifi and had no want to use the gym. It was ridiculous. And then we found out they didn’t even clean rooms on a daily basis. It we wanted our trash removed, it would be an extra charge. So we had to sit with empty food containers from our takeout in our room all weekend. I will say the beds were comfy by the room was hot. The air was set to 75 and you weren’t allowed to adjust it. We will not be going back there for our next trip to Chicago.

Be sure to note, Hotels.com is not straightforward. You are not paying all fees in your price for this room. Upon checking in, there was an additional $125 fee that was required to be paid. There were some fringe benefits for it like a drink in the bar and a very average hotel breakfast buffet, but not worth the fee. Everything else was just OK, and certainly didn't justify the $450 price tag when all fees were actually included. Location was good, accomodations were a bit rough around the edges.