The Chicago Hotel Collection Magnificent Mile

Hotel near MagMile was ok HOWEVER the staff never responded to any expedia messages and early check in was a complete waste of time. I checked in through expedia and via a text from their hotel all for nothing 12 hours before other then to be charged twice for the security deposit. Room was not available when we arrived at 1pm. We left to eat and shop and never received any response through expedia and never received a text to the cell phone # i left at check in. I called from restaurant and was told they were behind and room probably not ready till 5pm. We returned at 4pm and sat in the lobby waiting for our room to be available. My daughter closed her eyes at one point and a staff member woke her up with a pillow telling her "dis is a hotel, you cant sleep here" I didn't see this interaction because i was at the front desk asking AGAIN if my room was ready and probably would have strangled the rude foreigner. This idiot should be fired immediately and has no reason to be working at a hotel or speaking to customers on vacation. IF WE HAD OUR ROOM WE WOULDNT HAVE TO SIT IN THE LOBBY WITH OUR LUGGAGE AND CLOSE OUR EYES WAITING FOR THE HOTEL TO CLEAN THE ROOM WE PAID FOR!!! Ive stayed in Chicago over a hundred times throughout my life and this was the single worst experience by far for myself and my children. I would not recommend staying at this hotel that clearly does not appreciate your business or know how to accommodate it's guests properly. So many other options.

One of the most dog friendly hotels we stayed at on our cross country trip! This is the 2nd time we’ve stayed here and will stay again the next time we’re in Chicago. Even with the required $100+ resort fee added to our nightly stay (Which includes a breakfast buffet, cocktail vouchers and dinner discount per person) it was still less than competing hotels near the magnificent mile downtown. We appreciated the welcome bag with 6 bottles of water at check in as well! Very spacious rooms with great views! Note: For my fellow exhibitionist, you’ll enjoy the view and GIANT window right in front of the bed too! I’ll leave the rest to your imagination!

This hotel is fabulous! It is in a great location, has a yummy breakfast with great service and a rooftop to hang out after walking around the city all day. Michael at the front desk was great and really helpful! Will stay there again.

Two staff members, Alex and Raymond, were super helpful. Great to work with, kind, and the person who checked me in his name I don’t remember was also great. Everybody at the front desk really

Unique hotel with friendly staff. Lots of amenities offered. Location is excellent if you want to be by the Mag Mile.

Place is great! Great breakfast, unique rooms, pretty artsy

The reviews on Google initially scared me, however, they were not true for myself. Everything was amazing. I felt safe the entire time. The benefits package made the trip even better. The location was perfect. I just wish room service came when advised to myself. I stayed for 5 days and was told room service comes on the 3rd day (she came on the 4th). Other than that, id always come here during my stays in Chicago.

The staff was great. We had a good time and everyone at the hotel was awesome.

The elevator needs an upgrade, takes a long time to move up or down. Property is old

The staff was friendly and the room was great for our stay. The food and drinks were delish with a great bar staff. Picked this hotel for the great location near Michigan Ave.