Rydges Lakeland Resort Queenstown

Great view over lake

I recently stayed at Rydges Lakeland Resort, Queenstown In January. I was very hopeful about this stay as I was taking my adult daughter to join me for her first NZ holiday. I paid for two separate rooms. I was bitterly disappointed. I paid over two thousands dollars for the short stay there and, as a Rydges member, I expected better. I will not stay any Rydges again because of this experience. I have tried to reach out to management via a complaint form but error messages keep coming up and the form will not send. Let me outline a few reasons why. Breakfast was expensive $39 each from recall - full buffet. The variety was underwhelming but more the point, the food was cold to eat. The service was poor to say the least. Our rooms were 'ok but not all together clean. I had a hole in the side of my mattress and stains on the floor (I have photos). My room opened to a large shared balcony when I thought we both had rooms with individual balconies. Anyone could peer into our rooms. There was refurbishment happening around the building and no one informed me. It was noisy, busy with workmen and impossible to park. I consider paying a substantial amount of money to be surrounded by building scaffolding and workmen not a reasonable ask. I am not after discounts but asking full price is almost a bit steep considering the mess around the hotel. Our rooms servicing was appalling. The first day I asked reception later in the day if our rooms would be serviced and the answer from reception was they will send someone immediately - should I have had to ask that question? The second day, servicing happened around 4.30pm when we had arrived back from a day trip and my daughter had a migraine - I left my room for servicing - again, not reasonable and no apology. My daughter decided to have a bath and there was a large kitchen sink plug for the bath which would not fit. She went to reception and asked for a plug and received the reply - 'Not sure we have a plug to fit'. Eventually they took a plug from another room but the inconvenience whilst my daughter was feeling unwell was not welcome. Cleanliness of the room was adequate but not up to standard. I refused to eat breakfast there again and we went elsewhere. When I spend over $2000 dollars for a few nights at a hotel, I expect better. The location of the hotel is beautiful, but to command the price they do for sub par rooms is disappointing and wrong. In many ways, this spoilt the first half of our holiday and this distressed me as this was a special gift for my daughter. I won't be going back there again.

No air conditioning in unacceptable for this type of hotel in this area, for this price.

It was a lovely room and location! We would absolutely stay here again.

Its an amazjng place to stay for holidays. The staff are super friendly and kind Easy to chat with and make friends. What more do you want from the place, when the staff are kind and have a good sence of humour.

Great location and incredible view. Staff were great.

Was very disappointed with the room. For almost $500 per night I would expect 5 star accomodations. No air con ( was 30deg in Queenstown) doors falling of the tv cabinet, fridge was leaking, only drinking water was the tap in the bathroom, couldn't find the jug because it was stuffed be hind the TV, paint is peeling of the base boards and the tiles are cracked in the bathroom and also there is no toilet brush. We have stayed in rooms for half the price and the facility have been a hell of a lot better. To be completely honest I feel completely ripped off. I understand that the place is being refitted now but your price doesn't reflect the conditions of the rooms.Wont be saying again.

Didnot have Air Conditioning

What a let down… beautiful reception area, helpful and lovey check in. Then we get to our room to no air conditioning, smells of mildew, poor shower, very few electrical plugs, never did get the tv to work! Very disappointing to say the least.

Not the best room. Patio door wouldn’t open properly, my partner had to lift it up (quite hard to do) to be able to open it. Shower was sad at best. It was either cool or boiling hot!! Same for sink water, almost boiling at hottest!! No air conditioning. Room refresh next day was still not done by 4/4.30pm. Tv kept losing signal for short and long periods. Bed was one of those beds that if you move your partner will not doubt wake up, you can feel every small move.