Royal Palms Resort and Spa, part of Hyatt

Royal Palms is one of our favorites in the area. The service is top notch, the grounds beautiful. It feels like a little boutique oasis hidden right in the middle of everything. The pool and spa are nice for the size, but definitely small. This is the place to come for quiet, relaxation, and with your significant other. This was our 5th stay & we keep it in our regular rotation in the area. Highly recommend for couples.

Book somewhere else Not like the pictures. Staff is friendly , bar is cool , grounds are pretty but the actual hotel is OLD

First the good. The location was very convenient for many of the central Phoenix activities. T. Cook’s and in room dining were both very good. The property is aging and could use some upkeep, but it is still gorgeous. Many of the staff were exceptionally helpful. We arrived a few minutes prior to checkin and they were extremely (unnecessarily) apologetic and offered us two free drinks which were delicious. Free bottled water was plentiful. Then the not good. Our room - Valencia Villa 125 - was a bit of a nightmare. It was not as described - there was no walk in shower and our view was a highly trafficked walkway and not the mountain. We had our two young kids sleeping on the sofa bed which had two large skylights directly overhead that woke them at sunrise. Our fireplace in the master bedroom had a sizable hole to the outside so we could hear every conversation and every cart as they went by. Our deadbolt required significant strength and jiggling and time to lock and unlock. No one cleaned our room on the second day despite our being out of the room between 10am and 5pm. We had to call to request service and they implied we put up the do not disturb sign which we never moved from the entry table. The room was either an add on or modified from some previous use with strange corners. The “private” terrace faced an area used for weddings and dinners, and our master bedroom backed up to the event hall which made our walls shake until almost 11pm when the cleanup, also loud, began. I asked to be moved to a different room - even if more expensive - and was told no despite checking in at 4 which would imply some other rooms even if reserved for that night should still have been empty. I was eventually given $100 food and drink credit which was a drop in the bucket as compared to the room cost for 3 nights. While I can’t speak for other rooms, but sure to avoid that one.

Besonderes Architekturkonzept. Schöne Lage

Renovierungsstau an der Bausubstanz. Teilweise verwohnte Möblierung , teilweise beschädigt mit Verletzungsgefahr

I paid extra for a late checkout but ended up leaving early because the noise from upstairs was constant—it sounded like furniture being moved around, which completely ruined the relaxing atmosphere. The experience was far from peaceful. Unfortunately, the massage was also disappointing and not worth the price. It felt very light and mediocre overall. I even asked for deeper pressure, but the therapist said she couldn’t press any harder. Overall, it was not the relaxing or rejuvenating experience I was hoping for.

The two massages were great! The resort grounds were beautifully landscaped and blooming. The restaurant food was delicious and staff throughout the resort were exceptional!

The whirlpools in the spa needed updating, were old and very small. Would have liked a non unisex whirlpool and steam room. Our room was very large and a junior king suite however it was very outdated and needed to be updated as well as needed a soaking tub.

Hands down the best resort I've ever stayed at, the service and food top notch. The staff met our every need through our stay

Great location and amenities Loved the old world character and charm If you enjoy a boutique style hotel with tranquility and elegance this one is for you The spa was exceptional and so was the restaurant and food