Penzion Zámecká Zahrada

Good and quiet location. Close to The Castle Garden. Good parking. Very tasty and with good price restaurant near the hotel and gas station. Close to the city center. Good price.

Staff. Unfriendly staff. Can't understand each other. Good english but really unfriendly. Can't understand how in hotel area sataff can ge so unfriendly and caustic.I stayed there 2 times, with friends and family, every time I had a problem with staff.

Kommunikation sehr unfreundlich bis beleidigend. Leistung wurde uns verweigert. Wir haben im Vorraus bezahlt und sollten nur noch Kurtaxe und Hund bezahlen. Wir kamen mit unserem Auto an und wollten einchecken. Der Rezeptionist teilte uns mit, dass wir 11 Euro pro Tag für den Parkplatz zahlen müssten. Wir entschieden das Auto woanders zu parken. Er meinte, dass wir die 11 Euro nun trotzdem zahlen müssten, da wir ja schon einmal auf dem Parkplatz geparkt hätten und "dreisterweise" unser Gepäck entladen haben. Erst nach Telefonat mit dem Anbieter ließ er von der Forderung ab. Nachdem er uns einchecken "musste" berechnete er den doppelten Betrag (als auf der Website angegeben) für einen Hund. Nach einer provokanten Aussage und nicht notwenigendigen Berührung von seiner Seite wurde ich lauter und wir wurden daraufhin rausgeschmissen. Das schon überwiesene Geld wurde nicht zurückerstattet

Unfortunately, we didn’t have a chance to stay at this place, so I can’t say anything good about it. The few minutes we spent there will be remembered very badly for a long time.

First of all, the check-in time is very inconvenient, as it is only between 3 PM and 5 PM. Additionally, the staff was unable to offer any solution in case of our delay. We managed to arrive 10 minutes before the deadline, but unfortunately, the receptionist was extremely rude. Upon arrival, we found out that the parking fee (outdoor) was 25 euros per night (!!!) and payment was only accepted in cash. We could have gone to an ATM, but unfortunately, we didn’t have enough time because the receptionist calculated that we only had 7 minutes left. We had been traveling on motorbikes for almost a week, visiting various places, and nowhere were we treated so unkindly. Rules are rules, and we were willing to comply with all conditions, but the receptionist’s attitude made us not want to stay there any longer. We left that place and found a much better one in the center of a beautiful town with very friendly staff.

Extremely bad customer service and hospitality. The room was €61 (paid online) and when arrived on site we been asked to pay €25 in cash for parking. The man at the reception was so rude that we prefer to lose the €61 and found something much better in the area. AVOID!!!

Lovely place and a very friendly host

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