Embassy Suites Cincinnati - RiverCenter

This is my second time staying here. I had no complaints the first time; however, the second time, I had a multitude of issues. I stayed here for a business trip along with my family, which should have been covered by my company, and all our rooms were supposed to have been previously allocated. However, none of our rooms seemed to be allotted ahead of time. This was a recurring issue with many of my colleagues, and overall proved to be detrimental to our experience with this hotel. The following are a few things I have noticed in my own experience here. Parking and initial observations. - There was no valet service, even though I noticed a sign stating that there was. - The elevators reeked of cigarette smoke. Check in and service: - We initially received a room that already had guests inside it. - We had moved to another room, but the keycard did not work. Once we got inside, however, there were already another guest's belongings inside the room. - We moved to another room, where there were guests inside. - We were forced again into another room that we had thought would be the final one, but twice the keycard did not work. We later got kicked out of that room since another guest seemed to have a reservation. - We transferred to another room, where there were guests inside. - We relocated to the final room, but the keycard did not work. - The customer service was terrible. I went down there to change rooms, but the clerk had a horrible attitude and severely upset me. - My daughter went down there in my place, since I was not in the right state of mind, and the receptionists would not tell her anything and did not answer her questions. She was upset and came to me crying. - We received "compensation" for the severe inconveniences in the form of a box of snacks. A staff member looked through those snacks and took one. The rooms and overall atmosphere - The first room that we were kicked out of due to a previous reservation reeked of cigarette smoke. The overall atmosphere felt sketchy and unsafe. - The final room we ended up staying at had multitudes of stains, notably on the table and carpet. The general atmosphere of this hotel felt sketchy and cold, unlike any other hotel I have stayed at. Overall: The atmosphere is not enjoyable; it is frequently loud, and there are constantly people running through the halls or being noisy in an adjacent room. The service is horrible, did not help, and severely upset both me and my daughter. The rooms are disgusting. There are stains everywhere, and they often have a smoky smell. It is difficult to park, there is no valet service, and the parking area is in a questionable location. The hotel itself seems to be severely outdated; this is most noticeable inside the rooms. I do not recommend staying here.

My friend got to the hotel after a really hard tiring day went upstairs and her room was already taken, and someone was in it. Shewent back downstairs to go ask for a different room and they gave her the room but again the room door wouldn’t open and it was given someone else and they went back downstairs again and they gave her a room, but they gave them a room that my other teammate had and then they had switch it again and they offered the other teammates room. They finally got a room. It’s room 819 and the key card didn’t work. They had to call the people they came upstairs to open the door and they’re giving them emergency key cards because now they’re opening they triedthe P card that they were given two times and it still didn’t open.

They breakfast was great everyone in kitchen was friendly. They check-in was terrible they didn’t have a room ready for us fora hr and then tried to change my room from double queen to something else wasn’t happy the guy tried tell me I booked thru a 3rd party. After they already took my money

They was they gave us a room at 7 and then couldn’t even use the drink tickets. They tried to tell me they hold our stuff to swim cause they room wasn’t clean.

Breakfast

Checking in process was very slow. They would not check us in early. There was twenty people at the same time. With only two desk workers.

The breakfast buffet and omelettes were not as good as usual at our other Embassy stays.

The staff wasn’t the friendliest and the room could have been cleaner. I had to move from our first room due to a strong bad smell.

Everything was wonderful from checking in to checking out.

Breakfast was good. Room was comfy.

Evening snacks were pitiful. Potato chips were an insult. At least you did have some tomatoes and celery. I stayed there last year for the gymnastics meet. The Friday evening snacks were wonderful! But not this year. When I asked the waiter if there was another table of appetizers (last year they had several tables), he told me that if I wanted more, I would have to order it from the menu because this was a restaurant. I also hate that there is not an easy way to unload your car.

Bed comfortable

Dirty dishes in sitting area No staff for a Saturday

The staff helped me with the issues I was having and allowed me to move rooms.

The room wasn't clean. There were stains on the sheets. The carpet smelled like it had been wet and not cleaned. The bathtub had hair coming out of the drain and there was scum at the bottom of the shower. There were flies in the room and it was just dirty. So disappointed.