Embassy Suites Cincinnati - RiverCenter

Breakfast was great

Room was not ready for check in 2 hours past the check in time which made us late to our function. Got to the room and smelled super musty.

Pool was great breakfast was amazing

N/A

Great view of Cincinnati, nice lobby, good breakfast, and pleasant staff. The 2nd floor room was disappointing. The rug was worn and ripped by the door as if a dog was trying to dig his way out of the room. There were also a few little ants in the bathroom that we had to squish. I will remember not to ever stay again in any hotel that allows pets.

Staff was pleasantly, breakfast was awesome

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Location

Location and cleanliness and staff

Location, staff, scenery.

Over crowded on weekend, not enough food out, on weekends, it's a hotel but I was told I could not eat food in the lobby that I brought from outside as though I was not lodging there by a woman bartender, and not matching price when being force to relocate from blue ash due ro construction when I booked this trip months in advance.

Night reception and morning breakfast were good. The wait staff was friendly and helpful.

Arrived around 6 PM and our room still wasn't ready. Waited an additional hour. Overall the place had a dusty smell- can't quite pinpoint, but the air was so dry it was difficult to sleep. The room temperature was set and we could not adjust it.

Good location if want to be close to Cincinnati. The food and beverage staff were very kind, pleasant and helpful. . No complaints with front desk staff they were courteous and tried to assist us. Our disappointment was with housekeeping staff. Our room was not serviced over our 6 day stay despite us asking several times. We had to go to desk to obtain clean towels. We realize it was a holiday week but it's very disappointing to be promised to have the room attended to only to return and find nothing done. Very few towels available in pool area. We probably will not stay here again