The Oberoi Grand, Kolkata

Exceptional service

Staffs are excellent. They are the only reason I stayed 12 days at the hotel. Breakfast and dining quality and all the staffs starting from security guard are excellent. Areas outside the hotel particularly at the front has too many street hawkers on the sidewalks. Unfortunately, it is the normal sight of these areas of Kolkata. Hotel has no control over it. Hotel is trying to keep an antique look but the floor carpet and the furniture looks very old and feel dirty. These hotel can keep few rooms with an antique looks but should not sale it as a deluxe room where even the electrical outlet was not functioning. Everyday day cleaning person was keeping a piece of towel shaped cloth as a floor mat inside the bathroom. It crumbled when you open the the door because the door and the floor has no gap. We felt like we were living in grandfather's house. We grew up looking at the hotel as a standard of luxury but I was disappointed that this hotel did not maintained the standard of Oberoi names are famous for. Hotel needs renovation badly keeping the old wood work but mixing with the luxury to compete with the modern luxury hotels in the city.

Members of staffs are very professional and courteous.

Fabulous experience!

Beautiful and will maintained heritage property spoilt by the Hawkers in the arcade. A real eye sore, unsafe to walk outside.

This being a 130 year old property is well maintained and keeping the heritage touch. I would wish the property keeps it to this level for all the years to come. Staff has been great!

Stunning service each and every time. Impeccable team. We especially loved Nancy and Antony at the 363 restaurant - they are exceptional and personal able and will go far!

Excellent, warmly welcoming and traditionally rich hotel. Very convenient location. I loved the decor and the warm reception and guest services. Food options can be richer. Family friendly and safety measures are very good. Easy to get concierge and other guest services. No evening entertainment though. Bar closes too early. Bar service can improve.

Heritage hotel. Nice ambiance and great staff. Restaurants were quite good as well. Rooms and bathrooms could use better amenities.

It is in an amongst the hustle and bustle of Kolkata so everything is easily accessible but when you step in to the hotel itself, it is calm and serene.