Roosevelt Grand Dakota SureStay Collection by Best Western

Beautiful facility. Many extras on property. Fair pricing

Bed was clean and comfortable. AC worked well. Great water pressure.

Very, very worn property. Stained carpets, crumbling entryways and sidewalks. Run-down common areas. The “handicapped” room had no handheld shower. When I inquired about another room that did have that, I was told they don’t have one. The bed was also very high in the ADA room and difficult to get into. The staff was indifferent. We won’t be back.

Convenient location to Medora and TR National Park.

Very old and dated.

Loved the location

The bathroom was filthy, floor especially. Also, very loud room by internal pool.

Both rooms I reserved had cleanliness issues, including hair throughout the showers and bathroom drains that were clogged. One of the beds was broken, making the room uncomfortable and inconvenient. The overall condition of the hotel has noticeably declined. The property appeared poorly maintained, with damaged and loose carpeting throughout the building. We witnessed several guests, including members of our own family, trip over the raised carpet. The complimentary breakfast was also disappointing. There was very little selection, no fruit or alternative options available, and the sausage that was offered was cold. Several families expressed frustration because they had specifically chosen this hotel for the free breakfast but ended up leaving to purchase food elsewhere. I’m not sure if there has been a change in ownership or management since our previous visit, but the difference between our stay two years ago and now is dramatic. What was once one of the best hotels we had stayed at has become one of the worst experiences we’ve had. Based on our recent experience, I cannot recommend this hotel and will not be returning.

* Poor cleanliness: Hair was left in the showers, and both bathroom drains were clogged. * Broken room amenities: One of the beds was broken. * Lack of maintenance: The hotel appeared run-down, with damaged and loose carpeting throughout the property. * Safety concerns: The raised carpet created a tripping hazard, and you witnessed several guests, including your family, stumble over it. * Decline in overall condition: Compared to your previous stay, the hotel seemed messy and poorly maintained. * Disappointing breakfast: There were very few food options, no fruit or alternatives available, and some items, such as the sausage, were served cold. * Poor value for expectations: You chose the hotel partly because of the complimentary breakfast, but it did not meet expectations, forcing guests to buy food elsewhere. * Inconsistent quality: The experience was dramatically different from your positive stay two years earlier.

Ok nothing special

Bad coffee, tasteless eggs

The location was decent.

Checking in the ladies were surly at best. The room was filthy. There was a lack of power outlets, so I was trying to figure out a way to plug in my wife’s cpap. Under the bed was filthy and so was under the recliner when I had to move it to access an outlet. When I called the front desk, staff was very dismissive of the issue. I really expected better of Best Western. Tonight’s stay at Best Western in Laurel MT for example was friendly courteous staff and a very clean room.

Convenient

Being placed by the pool after driving for 13 hrs. Very Noisy.