Exe Rey Don Jaime Hotel

This hotel is not worth its money. Bathrooms need urgent renovation, there is a bad smell in the rooms on and off. The walls are very thin so you can hear your neighbour. The only positive is , it is very close to the beautiful Museum of the sciences. I will certainly never return and not recommend this place to anyone.

Excellent central location to the beach and towns, comfortable beds, lovely breakfast but the rooms are old and tired and very dark. The floors are peeling, furniture is chipped, soap dispensers kept falling off the wall. Shower only worked after modifying. The pool tiles are quite mouldy and the water quite dirty as are the ceiling filters in reception. Limited options for an evening vegetarain meal rhatbhad been paid for in advance so had to dine out. The staff in the dining room work extremely hard but i didnt like seeing cloths used for tables being used for the chairs that have had skin on and kids shoes! Ive stayed in better lower star Eurostars hotels in Valencia so this was all round disappointing

I've been to 63 countries and Rey Ex Don Jaime has been the best personal I've dealt with regarding the professionalism and the kindness, thank you to the reception crew Eloi, Raquel, Salvador, Enrique, Sofia, Tomas, Carlota, Jose, Oscar, Santi, Giorgia, Angels, and the best manager Teresa. I can't stop talking about the food at the hotel that very exceptional and delicious, the chefs should deserve to be recognize, thank you to Gerry, Alba, Sebastian, and Lucia for being the best chefs at a hotel chain. In addition thank you to the dinning crew and bar personal Zynab, Javi, Fernando, Felix, ria, Ghizlan 1 & 2, Lucia, Marci, Leire, Laura. lastly Vilma, yolanda for making my room comfortable and Olver, Nildo. Raquel from events as well.

On entering the hotel the Property looked nice and was lovely and cool. We were dissapointed with the comfort of the beds and asked for topas, Air conditioning was not cool enough so room was stuffy. Pool area was very disappointing for our entire trip we was not able to use as the beds were limited so had no where to be comfortable or leave towels while we took a swim. There is a large outside space where another pool could be located or at least beds positioned with covers from the sun. The gym is very disappointing limited space and equipment is well past its date with rust showing.

No AC, hotel keeps saying that there is one unit only, and it’s not enough to keep up with all hotel rooms. Technician has been in my room twice and no help

Good location halfway between beach and old town (though I don’t recommend the beach for swimming, dirty sand, floating plastic and oily water). Pool… not really. Small, mold growing around greasy pool edge. Breakfast good. Lots of options, even gluten free. Most of staff very nice; one barman was rude; later I ordered a Caesar salad and received it topped with salted mayo in place of dressing. It was inedible. I did not touch it. They asked why. The “chef” came out and shoved the bottle of dressing in my face. I paid. A woman had just checked in, she came down and showed the desk staff a photo on her phone and said, what animal is this? The staff responded “we don’t know” She asked could you Please remove it from my room. I’ll never know what it was. Thankfully we were leaving. 4 stars? I don’t think so.

This hotel needs to be upgraded. The air conditioner doesn’t work. The rooms smell like sewer or smoke. We requested to change our room to another but it was smaller and same thing. We could not turn off the lights because the switch for the lights were connected to the charging plugs. We ended up unscrewing the light bulbs. t I do not recommend to anyone to stay here unless they update it.

I got there a little early after a 15 h trip and had to wait several hours in the lobby until 3:00 pm. Apparent intentions of the front desk personnel to help did not produce any results. The facilities are good and comfortable. The location is very good

Currently staying here for sport and the swimming pool is closed because they don’t consider 30 degrees as “in season.” Really poor decision as the site was chosen because it had a pool. Their only advice was we can use a pool at their sister hotel.

Good location, very clean