Embassy Suites by Hilton Washington DC Chevy Chase Pavilion

It’s very comfortable and definitely recommend and I will use this hotel again without a doubt. The breakfast was delicious and had many options

The size of the room and accommodations.

The parking situation. The garage was very con fusing. There was no cart to help bring your belongings in. We had to carry everything in 3 trips. The neighbors were very noisy at 12 am..Kids screaming and jumping.

Very nice n clean staff was the great breakfast

Location

The staff we encountered were friendly and professional. The room was clean and comfortable.

We were not able to get anyone on the phone, the extensions, or the chat through the website when we needed something. The pool was not open to guests the whole time, and the classes that took place in the pool did not accurately reflect the schedule posted. We had a very hard time understanding the parking situation as well because it wasn't communicated well beforehand. When we tried to call the hotel from the parking garage, no one answered.

I don’t like it except it has a good location.

All rooms were sprayed heavily with toxic perfume. The heavy perfume smell irritates your nose and compromises your health. All room windows cannot be opened so there is no fresh air after you have entered the room. The breakfasts are for "pigs" - low quality, taste bad and contain many fake/low quality ingredients. The staff collecting the breakfast tickets on 29 April 2026 has an altitude problem. He is rude, unresponsive and unwilling to do his work. He is either very unhappy working there or simply is an idle person. Why employ people with negative altitude.

On March 5 you have changed 195,96 USD from my credit card ending ***7006 I checked out on March 4, see Confirmation Number - 93100344, and my stay was prepaid using Booking.com I urge you to give me back 195,96 USD because I did not stay an additional night in your hotel. This unauthorized payment is very disappointing. I SENT several emails asking for clarification confirmation that I will receive my money back to the address indicated in the Guest Folio which is wasch_gm@hilton.com I have not received any replay. I am thinking to appoint a lawyer to solve the problem.

I love how you can get on the metro under the hotel.

The air conditioner ran non stop even on auto and clothes felt damp due to the moisture in the air.

Customer serviced toilet team over night desk clerk said what I want him to do this is is part time job and he didn’t care if I complained and walked away David was his name