Hotel Derek

DO NOT BOOK! Filthy room and rude front desk staff and manager, plus we got charged $200 for zero consumption of incidentals, instead of $40 for Valet parking. I had stayed here when the hotel was new, this second stay was my worst hotel Nightmare. My room was 911 and literally a cry for help. It was dirty beyond acceptable, and I don’t mean just dirty from the last guest. Months and years of neglect and grime. The walls were gross, the mirror edges, the sink was cracked, the phone receiver was filthy, the light switches and there were bugs (like baby cockroaches)) on the bathroom ceiling that kept falling over the sink. Zero maintenance, rusty tub, shades were broken, couch in disarray and it was noisy from the street. I checked in around 10:30 PM after a long day of work and had a full day in the morning when I called the front desk to let them know, but had to go down myself and get a key to another room and move my stuff without help. In the AM when I was sharing my experience with the manager on the state of the room and offered to share photos he said I don’t need to see photos, there is a person behind you. I was in shock, no apology offered for any inconvenience and when I said is this the new norm? He said yes! After we checked out he over charged our card for incidentals! My absolute worst experience EVER anywhere in the world. ! I was so embarrassed with my colleagues as I recommended we stay here! THE WORST! They still have not refunded overcharged fees!

If I'm being honest about my stay at hotel Derek I find that it was average to below average. I've traveled to a lot of different five-star, four star, and three star hotels and I expected a lot more from this hotel based on the price. I was very let down as this was my mother's Day gift as a night away and a full night's rest and I really wanted to enjoy it. I found it to be very noisy. I tried to call the guest services line to ask for eating utensils and some extra towels. I was told to contact "in room dining" and the employee didn't even have the courtesy to transfer the call or offer to let them know. They just hung up. Next thing you know a hotel employee is knocking on my room door to deliver a toothbrush and toothpaste.... never got my eating utensils but I did get my towels. However in the morning the front desk person was great she was very personable and she was a really great host. The complimentary breakfast is really nice and the entire breakfast experience was really nice compared to everything else. But overall I did not enjoy my stay as much as I thought I would, unfortunately. The bathroom was really gross honestly The bedroom was okay but the floors were sticky. The wifi was terrible and the remote only had two buttons that worked. The parking was expensive and very limited. I expect better service for such an expensive hotel in a very affluent part of the city.

Enjoyable stay. We were there for a conference. Nice conference facilities. We enjoyed the bar after our event but disappointed that snacks/food wasn't available on Friday or Saturday night after 10pm. We had a nice spacious room.

This property needs a makeover and the lady at the front desk has no customer service and she was rude when I checked out early

Hotel Derek was a hot property when it opened in the 90s. It's certainly in a great location, on Westheimer next to IH 610 and the Galleria. Valet parking was pricey ($40/night) but better that parking yourself ($30/night), but the valet service was quick (Don't bother trying to call; it's easier just to go downstairs and present your ticket. The decor is pure 90s, which means rather outdated. We had a balcony suite, which was nice enough and clean, but the "suite" just means a very long sofa (at least 9 feet) against the window and a cozy separate computer room with a sliding door to the balcony. The view is unimpressive, but who wants a view of a busy Houston business district? There is a coffee maker and a small fridge in the main room. The king bed was fairly comfortable, but the hotel's pillows are as thin and hard as any I've ever stept on. The bathroom was ok, except that the bathtub was very high for elderley guests. The problem is with staffing. We arrived after 8 pm, and only one employee was handling both parking and our luggage. When we finally got to our room and unpacked we went downstairs to get something to eat. The bar was busy, but we sat at a table and waited for service. The bartender was the only employee in evidence, and when moved to bar seats and asked for a menu we were told (a little after 9) that the cook had just left. Maybe you could get a hamburger or short order at other times of the day. Room service wasn't even a possibility.

Extremely bad customer service the entire stay. Long wait time at check in. Only one employee working and explanation given was because they are closing for renovations in approximately 2 months. In room dining never answered for orders tne entire stay. Guest services Rarely answered phones as well. Was told heat could not be turned on in room per request. Engineering department controls air and heat regulation.

For the price you can’t go wrong , I was a little skeptical because the price was such a great deal ! Rooms are modern property well kept

The bed was comfortable and the AC worked very well. The room was mostly clean, except the AC vents, which were covered in dust. We arrived at 3:45 and were not allowed to check in until 4:00, which meant everyone else sitting in the lobby was also waiting. We all had to stand in a long, slow line in order to check in. I found the front desk reception people to be less than friendly and slightly snarky when asking a question over the course of our two day stay. I requested a late check out and was told all the late check outs had already been granted. My husband has some health issues and we needed a little more time to complete his health regimen. I was told I could pay for a late check out, or another day. In the end I was given and extra 30 minutes. We were checking out on a Monday morning. In my entire time there, I never once saw a housekeeping cart or housekeeper. It wasn't like they were ready to jump into our room upon our departure. I requested a handicapped accessible room. The bathtub had handicap bars at knee and thigh height. I've never seen that before. It was almost more dangerous trying to hold on so low than not having any bars to hold onto. The room itself was very run down. A big chip had been knocked out of the shelf that served as a dresser. The wallpaper was torn and wrinkled, the side table was broken, etc. It just wasn't the quality room I would expect for the price I paid. I will not stay at Hotel Derek again. I do not recommend.

$30 to $40 to park your car The Hotel is great but high service fees and parking price makes the Hotel Derek $100 more than advertised

Room was not clean, we found a dirty sock that was not ours in the bed sheets. They charge us a resort fee that includes breakfast but did not have anything that was gluten free as my wife has celiac. The front desk staff response was you should have checked that before booking the hotel. They should work towards having some gluten free options for people with celiac.