Four Points by Sheraton Elkhart

the property did not even have power when we arrived and no one reached out to us to let us know, despite having 12 hours notice. I am STILL attempting to get my refund. Manager Crystal stated this was handled over a week ago and will not return my phone calls.

Location was great, the overall decor and atmosphere was nice, too.

The bathroom had a sliding barn door (so didn’t actually seal off like a normal door would). The shower doors kept sliding back open after they had become wet. A previous guest’s hair was left on the shower wall. A housekeeping cleaning rag was left on the wardrobe. The person running check out seemed very standoffish and grumpy. The ice machine didn’t work on our floor, the floor below’s was blocked off by plywood, so had to go to the one above. (There weren’t any signs to let you know about this either) There was zero soundproofing between anyone in the hall and the door to someone’s room (meaning, you could pretty much hear from out in the hall what someone was roughly talking about inside their room.

Lobby was comfortable rooms were nice clean

The breakfast was not ready we got up 630 had to leave by 8 and still was nothing set as we were leaving this was on Monday morning otherwise was a good stay

Was ok. Not great. We heard every step the people in the room above starting at 6:30 am.

El cuarto

Que no pudimos habrir la puerta

We booked for Friday thru Sunday. When we arrived this past Friday they were without power. We weren’t given a choice of continuing with our stay or leaving. No generators?? Which meant no a/c, and an extremely uncomfortable night of sleep, as it was super hot and muggy. Also the dead bolt on our room door was non- existent, like someone had kicked it off. So we were o oh able to use the bar to secure our door. I was very disappointed in this, as it otherwise looked like a nice hotel.

Didn't have the breakfast

None

How breakfast was done made to order and not sitting waiting getting cold

Clean and the staff was friendly