Four Points by Sheraton Elkhart

Breakfast was good. Location was OK overall experience 10 out of 10. Love the bed very comfortable. The staff was very friendly and helpful.

Have a warm pool

The room was clean. That's about it.

We booked 2 queen beds, we got 2 queen frames with full size mattresses on them. The restaurant was out of about half the menu and what they did have tasted microwaved. People were running up and down the halls banging on doors all night and when I told the front desk, the response was "oh, that's every night". The lobby was insanely loud and people getting drunk to the point they were vomiting on the sidewalk outside. By far, the worst hotel stay I have EVER had and the staff couldn't have cared less. This hotel gives the Marriott brand a bad name.

Good customer service

N/A

Nothing

They overbooked and put me in wrong room which I could not stay in due to only 1 bed instead of 2 so I had to get a refund and drive another 3hrs. They were having people from a cheer competition stay as well and the lobby was filled with them all standing around which made it harder to communicate with staff due to loud volume of people as well as trying to walk around. I was highly disappointed. Staff did help with my refund with no problem which it was their error not mine in room accommodation. Also the hallway to pool was very wet and slick which is a definite fall risk for people. That situation needs figured out such as a rubber runner in that hall.

The location

The hotel clerk The room The bed was nasty and sickening. Let's you know they don't wash too good. It was jus an overall disaster

Room was nice

Ran out of conditioner and body wash. First night housekeeping never came in morning. But other than that it was nice