Fantasyland Hotel

It is Fantasyland Hotel, I have stayed here a few times over the last 25 years, it is convenient place to stay if your time is being spent at the mall. Its clean and rooms seem to be quiet later in the evening when there is less noise in the hallways. Staff were great, room was tidy and coffee and cups were replenished.

The hotel is impressively clean, and the housekeeping team clearly takes pride in maintaining the property. Staff members are consistently friendly and welcoming, creating a warm atmosphere from check‑in to check‑out. While the overall experience is pleasant, the building itself feels somewhat dated, and certain areas could benefit from modernization. The biggest drawback is the elevator situation — they are extremely slow, which can be frustrating during busy times. Despite these issues, the hotel’s cleanliness and attentive staff make it a comfortable place to stay, especially if you don’t mind a bit of old‑school charm.

We had a family weekend at WEM attractions. We were very comfortable in our room, it was clean, spacious for the 4 of us and the beds were comfortable. The staff were all very kind and helpful.

Me and my partner were very happy with our stay. The staff were super friendly in all areas of the hotel, whether its the front desk or the restaurant part. Our room was very clean and neat when we arrived which my partner was weary of based on some prior reviews they read. Our beds were very comfortable for us and we actually had a great sleep on them. I would personally say they are maybe a medium firmness? Either way we fell asleep quickly and stayed asleep :) The breakfast in the restaurant part is more than priced fair for what we got, being about $20 for a main dish that has sides, which are portioned much larger than we initially expected. The only downside we had ourselves was one outlet didn't want to work, which was fine because the other outlets did work for us. The shower worked normally, however a small stream of water came from the knob you turn to turn on the water. Thankfully that did not interfere with the shower head itself, and did not make a mess. We came for a night as a birthday treat for my partner, and left with a wonderful smile on our face. We will definitely consider coming again next year and might choose a different theme. The princess room was truly a great experience, especially when you bring a tiara :)

Great trip with the family, excellent service and location at them all for a fun day at the waterpark!

We stayed at the hotel for two nights a different room each night. The staff is very accommodating and helpful, we were able to park and check in early Saturday. We never had to leave the hotel or mall until we checked out late Monday morning

Every thing was really good! Halls were nice and quiet which is so important for a work trip! Staff friendly and I felt safe.

I took my two adult daughters for a lovely weekend at the Fantasyland hotel. We shopped, rode a roller coaster, and rode waves without having to leave the mall!! Had an amazing time.

Theme room was fun, but dated and smelled like cigarettes. This is the kind of place where you stay once.

If going for a West Edmonton Mall day of festivities with the family, grabbing a theme room is the no brainer icing on the cake. Pricy yes but for an annual going out, worth every penny.