Sensi Azores Nature and SPA

The hotel website and pictures, led us to believe it is a luxury hi end hotel. In reality , it’s not even coming close. The room got filled with flies, every day after the cleaners did their job . The tv, had no sound ,and it is a very small size old tv. It is not a smart tv , and no way to connect to smart phone . Or use Netflix…, No large screen tv in any other communal space. No gym what so ever , not even a dedicated space large enough to even do any yoga or stretching. The sauna was broken for all our 4 days stay . The outdoor pool is freezing . The inside pool is very small, don’t be fooled by the pictures…. Only 4 lounges next to the pool .,,,, They are understaffed, so service in breakfast and dinner is slow and the guests have to wait forever for the order. All this comes in a very high price , double than the best hotels in Porto. Very poor ratio between what you pay and what you get. Sad One of the only bad experiences we had in a 4 weeks stay in Portugal .

Our stay was at best mediocre. Other than burgers at the bar (with such low seats it’s impossible to eat comfortably) the food was overall very disappointing. Breakfast was the worst on the island with hard bread and underseasoned eggs and truly unbelievably bad coffee. We experienced a steady stream of bugs in to our room even with doors and windows closed (unfortunately) and felt isolated so far away from other dining options and tourist sites, particularly for the extremely high prices out of proportion to the rest of the island. Far and away, however, the worst part was coming home to find that Sensi Spa charged us ON A SEPARATE CARD for ANOTHER room WHILE WE WERE CHECKED IN FOR OUR RESERVATION and deemed us a “no show” for that other fraudulent reservation. They have not responded or accepted any responsibility for the unbelievable theft they’ve committed, and we are fighting this with our credit card company. BEWARE.

Very small pours on wine - 4 oz. I would rather pay more for a proper 6-8 oz. Stingy.

The staff was extremely professional and attentive. The room was clean and quiet and the views are amazing. We would come back in a heart beat.

Pleasant stay. Very quiet hotel in a remote area. Rooms and spa had a nice calming vibe. Pretty water view but the dead fields in front of our room were not very pleasing to the eye. I'm not sure I would rate it 5*... more like a 4 star. But staff was nice and the rooms and bathroom were spacious and clean

The whole property was stunning- from cute patio overlooking the ocean, to pool side service to breathtaking rooms

Gorgeous pool, great spa services, the bed was so comfortable and the shower was awesome. Loved the food too!

It was incredibly relaxing and peaceful staying at sensi. The views of the ocean were beautiful. The massages were top notch and the food was unique, thoughtful and delicious. Staff were welcoming and attentive.

The most amazing hotel on the island of Sao Miguel! The restaurant and pool made it tempting to stay on the property but there is so much beautiful scenery and sights to experience. Would definitely stay again.

I stayed in three nice hotels in different areas of the island and Sensi was my favorite by far. It's built around a farmhouse from the 1800's and the property is beautiful. Large, well-decorated rooms and charming common areas. The ocean and sunset views can not be beat. Didn't get to use the pool but it's lovely. Easy parking, fast WiFi, great AC, comfy beds. Both the restaurant and bar were places I'd be happy to eat and drink for a week (great cocktails!) The staff was the friendliest I encountered on Sao Miguel, and very professional. Quick responses when I emailed about a couple things pre-arrival. Hope to come back and spend more than 2 nights!