La Quinta by Wyndham Kingsport Tri Cities Airport

WARNING: THESE GUYS ARE CRIMINALS!!!! DO NOT STAY HERE. You can read all the other reviews about what a nasty place this is - I'll just stick to the scam we experienced. On Saturday, January 3rd, 2026, my wife and I got off the highway at the Tri-Cities exit and stopped in at the La Quinta Hotel to inquire about a room. I asked the clerk how much it would be for a room for the night, and he told us it would be $85 plus tax. I told him that would be fine. He asked us for a picture ID and credit card, so my wife, who is Japanese, showed him her Japanese driver’s license and gave him her Visa card. He did not supply us with any paperwork at that time. The following morning when we went to check out, a different clerk was working the front desk. He gave us a printout showing that we had been charged $109 plus tax. We explained that we had been quoted a rate of $85 plus tax, and he said he was very sorry but that the accounting had been completed and there was nothing he could do to change or refund the discrepancy. However, he did give us the name of the clerk from the previous evening, a Wilfred, and the name of his manager, David Johnson. I can assure you that these were not the names these gentlemen were given at birth as English was not their first language, and most likely not their real names. I called the hotel the following week and asked to speak with David Johnson. The man to whom I was speaking refused to identify himself but said he was the manager and could handle my call. I explained the problem to him. Without contacting Wilfred or anyone else, he said that the room rate should have been $99 plus tax and that he would reduce the charges to that amount. I told him I didn’t care what the charge should have been in his opinion, I only wanted to pay the rate that had been quoted to us. As I was trying to explain my position, he began to chant la, la, la, la, la, la, la so loudly that I was unable to communicate any further with the man. I then tried to contact customer service at Wyndham Hotels and Resorts, the parent company, and was passed around repeatedly until someone finally took down my complaint. I was contacted by email a short time later and told they didn’t plan to correct the problem, that I should take the matter up with my credit card company. It’s not so much the $24, which, if the manager did what he said, would be reduced to $14, but I don’t like being ripped off. The night clerk and the manager are clearly in cahoots on this. They lie to people who are just passing through to make sure they don’t go down the street to find a better and cheaper hotel, then charge a higher rate and disappear in the morning so they don’t have to speak to the disgruntled guest, leaving that duty to a completely innocent and oblivious morning clerk. The manager didn’t even try to contact the night clerk before giving me his answer. Why? Because he knew perfectly well the scam they were pulling. I just want to make sure this doesn’t happen to others.

There truly isn't anything positive to say about this location. Worst hotel experience of my life.

Damage everywhere inside and out of the building. Mold in our shower, terrible lighting, NOTHING in the snack shop except one can of beans, breakfast was terrible, the hotel needs to be torn down and rebuilt.

It was a lovely stay.

It was great.

The pool was closed. Still had the cover on and it’s June!

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The rooms were fairly clean.Our beds were very comfortable. The price was reasonable.

The room could have been a little cleaner for my liking.The sheets didn't seem to fit the beds.The ice bucket leak.There isn't enough parking spaces for vehicles.