Buffalo Inn Hospitality

Nothing

That they charged my credit card twice plus the deposit. Staff did not know what they were doing. Kids running up and down the hallway during the night. Homeless sleeping in the lobby when we checked in and out. I would never stay there again. Rude front desk people.

This property is rundown. The molding was all missing. The lobby and breakfast area had boxes of clothes and only one table. The entire building smelled like Marijuana. The outlet covers in the room were broken and wires exposed in the bathroom. The door safety lock was made out of a coat hanger.

Breakfast was not available due to renovation .

The rooms are very dated .

Insects in room No breakfast

It was close to the airport

I seen a roach on the wall next to my bed the next morning

Where to start, welcomed by a skating rink for a parking lot, entrance had a lovely fresh smoked pot aroma, room was disgusting carpeting old torn and dirty, bathroom fixtures all loose ready to fall off. Vent covered in black matter, strong cigarette smell throughout room and hallways. Cobwebs dangling from the ceiling. I could go on but I won’t.

Definitely not recommended at this time as they are currently under much needed renovations although nowhere does it state this. Property is extremely neglected, parking lot was a solid sheet of ice. Condition of the room left a lot to be desired, headboard from one of the beds was on the floor, phone didn’t work and there was no smoke detector. Breakfast was also not available due to renovations.

These may have been the most comfortable beds of the 10 day trip. Perfect visit from the time Ms Judy checked us in until we left big comfortable room, quiet halls, good breakfast and coffee. There was even a free laundry room! We were visiting Niagara Falls but wanted something more budget friendly and this was it. It is an older property and in an older part of town, but 1 minute from the highway that takes you straight to Niagara. It was perfect for our visit. Very close to CVS, a doughnut shop and some good restaurants. Excellent shower and a/c.

This review involves my experience as a park and ride client a the hotel. I did not use their lodging just booked a place to park my vehicle ewhile away on a trip. The overnight clerk, whose name was Kara, was the most despicable customer service individual I have encountered in life, and I am 66 years old. I arrived at 545am, and there was no one at the counter, just a few hotel guests milling about the lobby. With my plane departure time getting ever closer, this Kara finally shows up around 605am, not even an apology for my wait, then proceeds to berate me for entering the wrong arrival time on my reservation (I inadvertently punched in a noon arrival my bad). Her attitude and demeanor was so off putting so I simply asked, "have I upset you in any way?" in a calm voice. At that point she screams at me that she is cancelling my reservation and orders me to leave. I ask if I will be given a refund (the fee was prepaid), she refuses to answer and just keeps screaming "LEAVE!". A young security guard shows up out of nowhere and says the authorities will be called unless I leave immediately. I stand my ground and keep asking the same question, and her reply is the same as she is getting louder and more bellicose. This, all in full view of other hotel patrons watching this entire spectacle. I walk out into the parking lot. At this point my flight is 40 minutes from departure, so I make the instant decision to just leave my vehicle there and walk over to the terminal ( I use this park and ride all the time because it is steps from the airport and no need to bother with the shuttle). The next day I call the hotel and speak to the gentleman in charge of the parking. He apologizes for what happened, and from the way he sounded, was already all too familiar with the antics and behavior of this Kara who apparently has bullied other patrons in the same manor. My vehicle was there and intact upon my return, although during my time away I can admit I was stressed as to something that my happen and if my car would be towed or vandalized. Fortunately no issues and I received my value for the fee I paid. I will be emailing the hotel, but as for now, have no plans to patronize them again especially if this hideous woman is still in their employ. To anyone reading this, be forewarned.