Element by Marriott Hampton Peninsula Town Center

Stains on carpet, old mildew smells in the room, no water pressure in showers, the television didn’t work (both). We asked for assistance with all these problems with no help.

The property was exactly as expected, and as advertised online, very satisfying.

Check in was easy and quick. The property is fairly new and modern. Rooms were up to date and amenities. Even the housekeeping staff was nice and very helpful.

Housekeeping needs to do a better job cleaning some areas—doors, baseboards, corners of shower and bathroom floor. Nice hotel but if the house keeping is not kept up/-it’s gonna be looking unlike other Westin properties.

The location was the best. Food and entertainment were within walking distance, and there was plenty to do! The area itself was clean and welcoming.

Nothing.

There was a large family reunion checking in and only one person at the front desk. He was extremely nice and very patient considering the circumstances. I paid a little over $1,000 for two nights in a hotel where neither bathroom doors closed and the carpeted area looked like something out of an old motel that hadn't been updated in 50 years! Again, the front desk support was extremely professional and helpful but they could only make sure that carpet was shampooed before the next guest. Some people do not take the time to clean up dog poop, so it is the hotel's responsibility to shampoo the spots between guests. I was given 6,000 points for my disconfort but I paid 1k for a executive room that I had hoped my sisters could return to after our brother's funeral. We were much more comfortable in hotel breakfast area rather sitting around a table with soiled carpet and not being able to have a private bathroom because the doors did not close.

Loved it !! The pool was out of service my entire stay

I enjoyed the room I selected.

There was a black out in the surrounding area and some stores lost power, I lost power in my room. No one from the hotel came around to assist the customer on how to leave. I understand that they had no control over the blackout. The hotel staff did nothing but say "we have no control over what happened. I returned to my room to find it still not having all of my amenities working. I was in 311 and then they changed me to room 105 which was horrible it was not cleaned properly. Not to mention before the blackout i was in my room getting dressed when hotel housekeeping knocked on my door and I informed them I am still in the room their reply" I know you are in the room do you want housekeeping" I said yes and she said " Well then you have to get out" I was shocked and said nothing. I reported it to hotel operations manager Mr. Hall who informed me he would deal with that situation. Very unprofessional. Not to mention i was left without internet, tv service for 3 days and all the staff would say " We have no control over this" As much money as Marriott Convoy charges who owns element should have backup generators. This is unacceptable and they never tried to make anything right. I will never ever stay at another hotel who is connected to the Marriott, I wrote to them on Monday night and have not heard nothing back from them. I also asked about adjusting my bill being I had no service for 3 days and I was told being that I booked through a 3rd party that is hard for them to do. Unbelievable. I am also going to write Marriott Corporate because this was horrible. Also, my toilet was backing up as well. So disappointed in the Marriot. I wish I could give them 0 stars. Kathy Morris,

Nice property—-close to shopping and restaurants. Great experience.