Umbral, Curio Collection By Hilton

We had an amazing stay and a truly beautiful time—this is a lovely property and we would absolutely consider visiting again. The room, service, and overall experience were great. The only small suggestion I’d offer is to add felt pads to the chairs in both the rooms and on the balconies. They can be quite noisy when moved, and the sound carries into other rooms when guests or staff shift them around. As for the location, the area itself is perfectly fine and felt safe, but if you’re planning to stay for a few days and want to maximize your time exploring, I would recommend staying in Roma Norte. We found that many of the things we wanted to do—like visiting bazaars, museums, and popular spots—were concentrated there, so it would have been a bit more convenient. Overall, a great experience with just a small improvement opportunity. Would definitely return!

The location was great and the place was very clean.

We stayed in room #210. It was next to the elevator shaft and there was clanking all night whenever someone used the elevator.

Great location and outstanding service 👍

Great staff and clean rooms! The hotel is beautiful and near some major CDMX landmarks. The atmosphere is nice and quiet.

Lovely hotel in a unique building in the heart of centro histórico. Professional and attentive staff. Cleans rooms. Thank you.

The beautiful room and cleanliness, the food was really good and a great location. The staff is extremely friendly and willing to help I recommend a lot the hotel!

Let’s start with the most important thing that’s barely disclosed: none of the rooms have windows. Zero natural light. Zero fresh air. You’re sealed into a tiny, windowless box. Within minutes it felt claustrophobic and suffocating — not something you expect from a hotel positioning itself as “luxury.” The hotel is also shockingly loud. Every morning around 9:00 AM, outdated 2010s pop music is blasted through the hallways at an absurd volume. I had to text the front desk every single morning asking them to turn it off. The speaker was so loud directly outside my door that I was able to Shazam the song from my bed. On top of that, it sounded like employees or staff were knocking on doors in the middle of the night. I can’t say for certain who it was, but we were startled awake multiple times for no apparent reason. Rest is nearly impossible here. The AC barely works, which makes the windowless room even more unbearable. I couldn’t get the temperature below 72°F in late December, and the room was stuffy and uncomfortable. We were sweating just trying to fall asleep — again, in a room with no airflow. Basic amenities were completely unacceptable: • Fridge didn’t work • TV screen is burned out and unusable • Pool is cold • Towels had visible stains • WiFi was unbearably slow and frequently didn’t work at all For a hotel at this price point, these failures are inexcusable. I’ve had far better experiences at hotels costing one-tenth of the price. Service was just as disappointing. The overall staff attitude felt careless and disengaged. Multiple employees stood on their phones while we struggled with heavy bags. No greeting, no offer to help, no eye contact — just indifference. It genuinely felt like the staff didn’t want to be there, and by extension didn’t want guests there either. To make it worse, I booked through the Amex Hotel Collection, which is supposed to include basic perks like late checkout. They refused to honor late checkout entirely, despite the booking channel — zero flexibility, zero hospitality. If you’re looking to relax, unwind, or get quality sleep in Mexico City, do yourself a favor and stay somewhere else. I asked to cancel my reservation within hours of arriving due to these issues and was denied. Given the cost and conditions, it honestly feels like I was robbed of my money. Extremely disappointing, poorly managed, and absolutely not worth the premium price they charge.

During my vacation in Mexico, I was looking for a nice hotel to stay at. A friend of mine recommended Umbral and even booked the hotel for me because she wanted me to experience it for myself. I stayed on December 9, 2025, for one night, and I left truly impressed. I had another reservation at a different hotel, but after some issues, I decided to move back to Umbral—and I’m so glad I did and, stayed for 4 nights. My four days at Umbral were a heavenly experience. The rooms are immaculately designed. The king size bed, pillows, linens, bathroom, toiletries, and shower—everything was perfect. The staff were amazing and incredibly friendly, and room service was top-notch. I had breakfast on the terrace, which is a huge terrace and it was unforgettable: delicious food, excellent service, and a relaxing view that truly set the tone for the day. I saw a pool at the terrace, tiny one. The location is perfect—close to several restaurants, the Zócalo, El Palacio de Hierro, and Madero Boulevard, where you can find souvenirs. Even though the hotel is located in the historic downtown area of Mexico City, once you’re in your room, you completely forget you’re in the middle of the city. Sleep quality is a 10. There's always police presence around the area and I never felt umconfortable or unsafe. The lobby is elegant and mysterious, and as soon as you step into the hotel, you’re welcomed by a beautiful fragrance from the diffuser. I honestly have nothing negative to say about this hotel. I’ve found my go-to place to stay in Mexico City whenever I visit.