Extended Stay America Suites - Chicago - Burr Ridge

I was trapped in the elevator for 20 minutes. The staff was rude and inconsiderate. The description of breakfast included should be removed. There was dried ketchup or something on the wall.

My toilet did not work, I consulted a handyman there. He suggested I jiggle the handle to activate the ages old system. To which he followed with- ‘I hope it works out for you because I will not be here over the weekend so,’. I have no qualms against this man particularly. He was kind and informative and every worker deserves a break. My issue is with the fact that they have no back up handyman to help guests when the main one is gone. My toilet never did flush. I had to take off the lid to manually enable the flushing mechanism. The room was dated and reeked of smoke. There were no toiletries available besides a bar of soap. No amenities offered either. My lights were mostly out in my room. I opened the cabinets to find no cooking utensils nor cutlery. Pillows were flat. Sheets were itchy. Breakfast was merely a small muffin and a granola bar. My bathroom door’s hinges were held together by an old, bent up screw driver, with the tip pointing outwards. God forbid, you slip in the bathroom, fall and accidentally lobotomized yourself on the way down. Or at the very least lose an eye. That is a lawsuit waiting to happen. Absolutely unacceptable and a clear disregard for the guests safety. When I arrived at 2:47 they told me I could not even check in until three P.M. because they weren’t sure which rooms were clean yet. On Saturday night, the parking lot was filled with law enforcement. Apparently a domestic violence incident occurred. Lastly, the fridge was leaking on the floor

The light didn’t work by the bed. The bathroom sink only dripped out when on hot. Bathroom door had a giant hole in it.

Property was dirty and not properly maintained.