Hampton Inn West Des Moines Lake Drive

We noticed driving up to the property, it was very unkept. Weeds everywhere, entry doors were filthy. We did check in and front desk was very nice. Noticed carpet, elevator were not vacuumed. Went to the room and immediately knew we went staying. Bed looked like sheets hadn’t been changed and the room was falling apart. We checked out asap! Was very confusing because of the decent rating and reviews. Went over to Hampton inn and suites by Jordan creek. Much much nicer and very clean and well maintained

Good breakfast Close to I 80 highway bring your earplugs and alarm clock

No TV listing and ice machine on my floor not working and when I asked to put a sign under the room listing they never did what I asked to do so

***1st message sent to hotel text service the night we checked in: We left right after we checked in to our room. We just got back to our room for the evening. The room smells very bad like mildew. When we got undressed to go to bed, we noticed the floor feels damp/wet & gross. ***2nd message sent to the text service the next morning after I talked to the lady at the front desk: Even when your head of cleaning walked in, she said: "whoa!" As soon as she smelled the room right when we opened the door. I guess this is your way of fixing the wet nasty floor for guests?!?! At least she was sympathetic, because she knows no one should've been assigned this room; and brought us blankets so we wouldn't have to walk on a completely wet floor. Also; when we got back last night, the air was on the coldest setting, I put the temp all the way up to 75, it's still only 66 degrees in the room... so that's broken also! We definitely should not be paying for this crappy room. I am not happy at all. The night person shouldn't have ignored my texts. The person at the desk this morning, offered to put in a work order, that totally wouldn't help our situation this morning... very nonchalant and didn't care. When I started explaining our situation, she replied "oh yeah..." so she knows we had a problem and texted, but she said sometimes they don't do a good job at replying to texts at night. This is not good customer service at all. When I checked out, I re-explained my situation to another male at the front desk. He said he'd give my info to the manager when she gets in about a refund. I waited a whole week. No one had contacted me and no refund was refunded! Worse experience in a very long time!!! A. Taylor Omaha, Ne

Front desk staff not properly trained

Very clean and well maintened hotel.

the rooms are nice but the property itself is unkept

Didn't have any issues during my stay.

My keycard wouldn’t work for the outside doors and staff didn’t know their own building when I called in to get help getting in due to it raining they went to every door except the one I was standing at. The beds were hard and not as soft as I expected when staying at a Hampton.