Hyatt Regency Greenwich

Our room was okay.

The location of our room was an Incredibly long hike from the elevator. Quite a bad surprise! The ice machine was miles away too. No breakfast included for the hefty fee.

We stayed at this hotel for two nights and overall had a pleasant experience. The hotel itself is beautiful, elegant, and very comfortable. The room was spacious, well-designed, and equipped with everything we needed for our stay.

The only downside was the lighting, which felt quite dim even with all the lights turned on. Unfortunately, we experienced some confusion regarding payment. The room charge was taken both through Booking and again at the hotel upon check-in. We brought this to the staff’s attention immediately and were told it was a mistake and that the money would be returned. While the refund was eventually processed, the communication throughout the process was disappointing. For several days after check-out, it was difficult to get clear information about when the refund would be issued, the amount being returned, and even basic details such as breakfast pricing. What made the situation even more frustrating was that we often had to explain the entire issue again to different staff members, as shifts changed and each person seemed to have different information. This led to confusion and made it difficult to understand what was actually happening with the refund. We also requested a receipt to be sent by email, but despite being told it would be provided, we never received it.

Front desk managers especially helpful .

The room was fine.

There was no electricity or water in the morning. And they also lost my father's blazer inbetween reception and the room. Kind of a shit show. I couldn't believe I was paying over $400 in Greenwich for such mediocrity.

Convenient location

The property experienced a full water outage during our stay along with a corresponding power outage. That was after we were awoken by loud music playing in the atrium at 8am. While the hotel agreed to waive the fees for our entire stay, Booking.com could not negotiate that same deal and therefore, despite the horrible experience, we merely got a $50 credit from booking.com. From now on, I will be booking directly with the hotels whenever possible.

I stayed at this property a couple of weeks ago and had an outstanding experience. The service was impeccable, the food was excellent, and room service was prompt and professional. I would especially like to recognize Pamela at the front desk. Her service went above and beyond my expectations. I had an issue that needed to be resolved, and she not only handled it efficiently but also took the extra step of helping me locate a box I had been searching for. She followed up personally to make sure everything was taken care of and demonstrated exceptional customer service throughout my stay. Overall, I consider this one of the best hotels I have stayed in. The staff truly cares about their guests, and Pamela’s professionalism and dedication made a lasting impression. Thank you for a wonderful stay.

Excelente hotel

Personal debe hablar español especialmente en recepcion

Location

Service and staff. Incredibly rude. Especially at the restaurant

Great Hotel and wonderful staff. We went for business and stayed 4 nights. The food was great and we enjoyed eating breakfast in the garden court.