Hyatt Regency Greenwich

Our room had trash from previous people who had stayed. Reception staff were not friendly. Cleaning staff is nice and were able fixed my trash issue. Townsend Bar drinks and snacks are great, bartender was very friendly and attentive.

Smooth and helpful - Jair!Thx

Clean bed was comfortable

Only 2 Tesla destination wall connectors, both taken. For a hotel this size and price there should be many more

I checked into the hotel; however, approximately one hour later, my wife and I were forced to leave due to the condition of the room. The bed had a very strong and unpleasant odor, and it appeared that the bedding had not been properly changed or cleaned prior to our arrival. As a result, we did not feel comfortable or safe remaining at the property. Following our departure, I submitted a refund request regarding this matter. However, despite more than 48 hours having passed, I have neither received a response nor been issued a refund. Although we did not stay at the hotel and left shortly after check-in, the hotel still charged and retained the full amount of $350. I find this situation extremely disappointing and unacceptable, and I respectfully request that the matter be reviewed and my refund processed as soon as possible.

Very clean and airy hotel with easy access to 95. The central atrium is a nice spot to have a drink or a bite. Soile, at checkin, was pleasant and helpful and upgraded our room. I would recommend this hotel if you need to stay in the Greenwich area.

Very pleasant and inviting experience. Room was nice and clean. Staff was very professional and addressed all my needs.

The atrium was very lovely for dining

The seating at breakfast was confusing.

My one-night stay at the Hyatt Regency Greenwich was disappointing. I hoped to get a good night sleep before a major business meeting the next day, only to find out the hotel's restaurant, which is centrally located in the complex, plays loud club music past midnight (on a Monday no less). Even more surprising was that the music started back up again around 7 o'clock the next morning. Don't expect any sympathy from the concierge--the days of customers being treated with respect are gone it seems.

Love this hotel. Jair at the front desk was incredibly kind and helpful.