The Westin Resort Guam

Good service, clean rooms. The pool is nice.

Gym needs more equipment, sky lounge has limited choices, It appears you have a mold problem in the rooms.

シャンプーの匂いが良かった。

フロントの対応が最悪でした。

Clean and professionally kept.

Great location, easy to park. Good food options in and around the hotel. Very friendly and helpful staff. Discounts on the food in the hotel makes it more than reasonable for the area.

Just the getting away and location

Too short the vacation :)

We want a refund!!

My husband and I spent 4 nights here and enjoyed our stay. We splurged on the Royal Suite on the top floor, which was very spacious and had a great view of the beach, even from the bathroom! Pictures on the website felt accurate. As this room category also came with lounge access (on the same floor), it was very convenient to enjoy the lounge perks. Entrance to the hotel is a little strange as it’s located in an intersection that goes straight into the resort. You then have to head right and go down a ramp to the lobby. We arrived late at night, so it was a little confusing for us upon arrival. We liked that parking was free and despite staying during the busy holiday period, there were plenty of parking spaces available. The architecture of the hotel is also a bit unusual in that the restaurant and beach are several floors down. Unless you want the exercise of a lot of stairs, I highly recommend using the elevators to get to the pool/beach. I only went to the pool area to grab beach towels and found staff to be friendly and attentive. I noticed a lot of people were there, but it seemed like there were still enough chairs and spaces to accommodate everyone from what I could tell. We also did laundry during our stay. There were several self service laundry stations that accept credit cards for payment, so you don’t need to bring or change for quarters. The washers also had built in detergent as well. Lounge access is on the top floor. If you go right at the start of breakfast, it’s pretty empty, but can get super crowded later, especially during the afternoon service. For breakfast, selection was mostly cold items (cold cuts, salad bar, breads/pastries, fruit), but they did have a few hot items, such as scrambled eggs. The afternoon service varied, but had several more dishes, including local Guam specialties. I could see where you can easily have your dinner there. During busy times, the food goes fast. Staff are constantly trying to replenish everything. The lounge area is quite spacious, with various seating arrangements for couples and families and even more private conference room like areas. In terms of location, the hotel is at the end of the main Tumon strip, but short walking distance to the luxury shopping center and restaurant, including the night market. I thought it was a good balance of being in a quieter location, yet still central. Overall, I enjoyed my stay and had no major complaints. I think the hotel could use a bit of a refresher and I found some of the layout within the common areas to be a little strange and not very well thought through. Staff for the most part were all there and present. I would say everything met expectations, but not really exceed expectations.

Its very accommodating

What i didnt like is basically we asked to get our bedsheets and towels change. Also asked to vaccum the floor especially we have a baby who likes to crawl and it wasnt done. Mind you we stayed there for three days.

I had a very positive stay at the The Westin Resort Guam and would gladly return. As part of the Marriott Bonvoy portfolio, the resort delivers the level of consistency and quality I’ve come to expect from the brand. The benefits and recognition for Bonvoy members added extra value to the overall experience. The location is excellent, right in Tumon with easy access to the beach, restaurants, and shopping. The beachfront setting really stands out—the views are relaxing, and the water is calm and clear. The room was clean, comfortable, and well-maintained. The Westin Heavenly Bed lived up to its reputation and made for very restful sleep. Housekeeping was consistent and attentive throughout the stay. Service was professional and courteous across the board. Staff were welcoming, responsive, and handled requests efficiently, which made the experience smooth and stress-free. Amenities were solid, especially the pool area and direct beach access. It strikes a good balance between being family-friendly and still feeling calm and relaxing. Overall, it’s a dependable, well-run resort that reflects the strengths of the Marriott Bonvoy brand. I would recommend it to anyone looking for a convenient beachfront hotel with good service and reliable quality.