Impressive Beach View Penthouse

The location

It wasn’t particularly clean on arrival. None of the remotes for tv worked. Not enough cutlery. No bins in the bathrooms.

Vel

Mætti vera búið að setja inn wifi fyrir sjónvorpin og setja ny battery i fjarstyringar eða kaupa nyjar

Location. Views from window. Spacious apartment.

Poor maintenance, broken furniture, broken fridge, wine fridge, freezer, window catches, no window keys to unlock, warped floors, doors sticking, light bulbs missing, insufficient cutlery, glasses and crockery. Cleaning incomplete with mops and brushes all left out. Filthy dishwasher and freezer. No hand towels, no tea towels, toilet rolls, oven glove. Shower head and toilet seat broken in bedroom. Toilet roll left on the toilet brush a son toilet roll holders. Sofa leg off so couldn't be sat on. Panels off wall in dining room. Skirting board off wall in bedroom. Loose handles on shower. Shower trap in pieces. Permanent 24 hour Fire watch on building due to cladding and containment issues. We spent hours on the phone to the agent, waiting in for maintenance.

-The location and view was deffinatly the highlight, absolutely stunning - Beds where really comfortable - Very spacious property and clean.

- The agency who manage the property where shocking. We had a 2hr delay in getting our keys which delayed our evening plans. After calling through once and being told the key was with the cleaners and to come back, we then came back after 1hr to find no keys. We then proceeded to wait 45mins on hold to then speak to the same gentleman who kept changing his story, key was with the cleaners, then they were driving and would be 10mins and then he couldn't get hold of them. We had plans in the evening so it was really frustrating and I didnt feel confident that I was being told the correct information. Eventually the keys did arrive. - The property is beautiful but there was quite a few maintance issues. Some windows not working, fridge in the kitchen did not work and would not close once open. Skirting board was warped in one of the rooms. The master room wardrobe had water underneath the floor boards and at times the property smelt like bad sewage or draining issues. Overall it was perfect for what we needed as a group and I would stay again, as long as the agency confirmed the key would be there upon arrival!

Incredible apartment

N/A

Swansea marina is a great location.

This is a poorly maintained apartment. The beds were soiled with master bedroom mattress soaked through with urine and body fluids and a giant hole making the bed unusable, appliances broken, fridge full of black mold, bathrooms very smelly, zero basic amenities, duvets and pillows soiled with urine stains. Their service team are quick to respond promising to resolve the issues but after several days of promises they never did. The apartment is one floor under a restaurant, so on the weekend the noise from the music makes the living area quite unpleasant. The garbage shoot is right by your door and only seems to be collected one, maybe twice a week, so you are greeted by the smell of rotten garbage as you come off the elevator each time you come and go from the apartment. Every window has broken handles, some open most don't, so on most days the apartment is quite hot and stuffy. The bath drain empties out and floods the shower, leaving the bathrooms very smelly, with middle bathroom almost unusable from the smell. The kitchen appliances were not in great condition, the bar and cooler fridges were broken, one was full of mold. The wine cooler didn't work, the stove hood was not functioning properly. The crockery is chipped and there is a number of missing items. There are no basics like hand towels in the bathroom, or hand soaps. No kitchen towels or oven gloves. It's advertised as luxury but it was far from luxury. It's a pity as the views were great, but for the price and poorly maintained property, not worth it. As for booking.com their customer service is non existent when it comes to these kind of issues

View, location

Not what we were promised. It wasNOT the penthouse! No balcony. No easy way to cool or ventilate an over warm property. Cleanliness terrible. Had to clean one freezer and the wall surrounding it b4 we cd use it. The other freezer(why 2) was so frozen up it was unusable. Property supposed to suit 6 - we were 4 adults 1 child and it was not kitted out for 6 (only 4 mismatched mugs and not enough bowls either.) Cutlery useless. Promised welsh tea coffee and bathroom accessories - none in flat just cheap tea bags and instant coffee sachets! Towel rail in bathroom not functioning so bathroom damp along with towels. Promised 3 bathrooms had 1 ensuite, 1 bathroom and 1 toilet! Pictures showed a large, roomy, flat with at least 2 kingsize bedrooms. Flat was small - 1 kingsize and 2 small twin bed rooms! Not what i paid for. Very disappointed. This rental is not value for money or even close!