Hyatt Place Cincinnati Blue Ash

Friendly staff

Refrigerator was frozen up. There was a weird smell in the room and the water pressure wasn’t great. The ironing board was broken

Great breakfast. It smells fresh and clean

No phone in room. To reach staff.

My daughter and I had a disappointing experience at this hotel. There was no hot water, and nothing was done about it. We were told “I will try to get someone to come look at it.” No one ever came. No communication to let us know if someone was coming. No offer of a different room/different accommodations with hot water. No understanding/apologetic communication for the inconvenience. It was as if I was an inconvenience. Pretty surprising. Definitely do not recommend. Could’ve been handled really differently.

Doog poop in the room floor, along with dog food dog hair and unsanitary conditions otherwise. Broken heater, very dirty stained couch, horrible customer service on the manager and/or customer service department. Only positive experience was the kind front desk lady.

The worst hotel experience I have ever had. Reached out to manager and Hyatt and have been ignored. We had issues from the moment we arrived . Front parking lot and entrance roped off. We were given no warning about this. It was closed the entire three days we were there. The side entrance that for safety is supposed to be opened by key card only was left unlocked. Food and grit in carpet in hallway. Trash and cigarette butts everywhere outside. Pet area outside had an over flowing trash can with doggie bags. Now let’s get to the rooms . The first room we were in had a nasty stained couch. We had to be moved a few hours after check in because the toilet would not flush. They said no maintenance on site so move next door. The next morning we had no hot water in our shower, no hair dryer in room and no phone cord on desk phone. Took trips downstairs to get hair dryer. They sent someone up to check shower and he said he would go talk to manager and come back. I at this point had asked for a manager and called Hyatt as request for manager and text via app to hotel were ignored. He came back with a key card. I thought they were moving us again. Nope they had us use the room next door with the non working toilet for a place to shower. Absolutely ridiculous. Went downstairs next morning to talk to manager and once again not available. Called Hyatt and they have been no help. I have photos of the black grime on the furniture in the room and of the run down hotel. Don’t waste your money and stay here.