Hyatt Place Cincinnati Blue Ash

The breakfast experience was terrible. The microwave looked like a science experiment and hadn't been cleaned in several days until I said something. They did not have bowls for breakfast. I had to put cereal in a cup. The management didn't tell the staff to buy more disposable bowls and then after several days put out plastic bowls that they "found". The housekeeping staff was non existent. our room was only cleaned 2 of the 7 days we stayed there. On 12/21 We removed the bedsheets so that they would put clean ones on. We came back at 11PM to find that our room had not been cleaned. We had to ask the front desk girl for clean sheets and towels. WE HAD TO MAKE OUR OWN BEDS!!! The fire alarm went off while one afternoon. We were told that it was a false alarm and that there was no danger. We had to wait for over 20 minutes for the fire dpt to come and reset the alarm. We later found out that one of the owner's family members was doing work on something and caused some "smoke". The owner / manager is not fit to be running this property. On the days he was in, he sat in his office talking with his friends / family that were just hanging around. He admitted that he had staffing problems, particularly with housekeeping. After explaining all my troubles to him he listened but offered me nothing to try to resolve it. The only redeeming thing about the entire stay was the young college age kids working the front desk in the evening. They were friendly and tried to help with what limited resources that they had. This was a horrible experience for our family traveling over Christmas. My wife and children were disgusted by the condition of the hotel and the level of the service. I have been a Hyatt member for over 25 years. I have stayed at Hyatt properties all around the world. This Hyatt Place is quite simply the WORST experience and WORST run Hyatt I have ever stayed at. (Word must have gotten out because I think there were only 6-8 people staying there the entire week of Christmas). This makes me begin to question my loyalty to Hyatt if they would allow a property to be run this way.

Good Location

The pool is outside

As many of prior reviewers have indicated, this place is a dump and don't let any management claims of striving to provide a better experience fool you. They don't give a sh*t about this place. We were there for 9 days. Without hot water for 2 days, there was black mold actively growing in our bar sink, they didn't empty the trash in the fitness center once while we were there (there was bread in the trash and a moldy orange under the front end of one of the treadmills), no wipes to clean off the fitness equipment, and error code on our thermostat, and the breakfast was meager and monotomous. All of these issues were brought to managments attention either while we were there or in an email afterwards and there has been no reponse or follow up. Disappointed doesn't begin to cover it.

During our stay, several issues contributed to a less-than-satisfactory experience, particularly regarding cleanliness and maintenance. These issues included: Parking Lot: Two vehicles were observed with flat tires, suggesting a lack of maintenance oversight in the parking area. Carpeting: There were noticeable stains on the carpets across various floors. Room Cleanliness: The overall cleanliness of the room was subpar. Room Condition: The furniture and fixtures appear significantly dated. Cumulatively, these maintenance and cleanliness issues made the room feel unclean and impacted the overall comfort of our stay.

Hyatt should be ashamed to have their brand associated with this hotel. The issues were MANY…. from the moment we checked in we knew this hotel was not a typical Hyatt. Trash in the parking lot, dirty sofas/carpet in the entry, one elevator (of two) was not working, the ice maker on our floor was out of order, the fire escape door to the stairway would not open, mold on the bathroom ceiling….it goes on and on. If you are accustomed to Hyatt-level accommodations, you will not find them here!