MainStay Suites Appleton Airport - Fox River Mall Area

We came up for a weekend to go Christmas shopping. What a great place to stay!! Everyone was friendly, the breakfast was delicious, exercise room, pool, and hot tub!!

We liked the price for the kitchenette that was in the room. The hot tub and pool was great place to relax and enjoy. The included breakfast was hot and tasty.

Liked how nice everyone was and tried helping get the TV to work

Couldn't get the TV to work in the living room. One lady tried her best Couldn't get going. And in my sister Jill room also had problems with the room TV not working

In fairness I stayed at the Residence Inn in Greenbay, WI two weeks before. That was a hard act to follow and the one in Appleton one failed.. The furniture was distressed and the carpet worn. The kitchen facilities consisted of two over used aluminum pans, 2 spoons, a coffee pot that was missing pieces and a very nice refrigerator. Tucked in a drawer was a toaster.. What was missing things was like sponges but since the dishwasher almost worked I guess we can over look that. The liner of my shower curtain was so streaked with black goo that I was reluctant to use it. To their credit when the maids came on day 3, they were equally horrified and replaced it. I see some folks mentioned the pool and I walked by it several times. The first time I thought it was the hot tub based on its size so that tells you a lot. There is a nice grill outside, next to a firepit that seemed inviting. Breakfast was ok but their coffee turned me back into a tea drinker. There is a laundry room...two washing machines (one was broken) and two dryers, and one of those was in similar disrepair. I went to the laundromat. Their location is very convenient to a lot of things and the staff at the hotel could not be nicer. Someone needs to give this tired place a overhaul or drop the prices by a lot. The value for the money isn't there (and since I had to be there for over a week I had a huge bill and a hefty charge for my four footed companions). Speaking of four footed companions, what is it with hotels that offer up places to toss your doggie bags but never ever empty the containers? They are not alone in this by the way; it seems to be universal so my question is to the world rather than residence inn.

I've stayed at Marriott properties for 30 years and normally other Residence Inn's have been great for family stays. Came here for a college visit and walked into my room and walked out. The hotel is old. Carpet and couch stained. Rooms smelled like a full can a febreze. Looks like the kitchen area was wiped down with a wet rag. Renovations here are definitely needed.

The room was clean and comfortable.

Could use more noise barrier.

I liked the whirlpool & free breakfast, I didn't like having to go get another key card six times to get into my room.

Our refrigerator was covered with many deep dents looked shabby. The room wasn't cleaned after one night stay and we weren't told beforehand that was policy (if it was).