Tree Inn & Suites Albuquerque.

- The front desk is not friendly - At check-in, you need to sign a document with many initials (agreeing to pay a penalty if you don't clean the room before checking out). - the worst bathroom ever. The toilet tissue holder is broken; shower nobs are stained; no trash bin in the bathroom - two towels are given for 2 people; no room service; if you need more towels, go to the front desk and ask. The bed sheet has a bloody stain on it and is dirty. - microwave's rotating plate inside is missing; so you can't use it - small cockroach inside the bedsheet and on the floor. - clean the room, take your trash to the dumpster by yourself; or else your $100 security deposit will be confiscated. Imagine you are cleaning the hotel room when it should be done by room service. - This was the worst hotel stay experience in my whole life. - I would recommend paying a few $$ more and booking a little bit better hotel if you are tight on budget. - This motel is a big no no.

I did not stay at Tree Inn

Was a good stay Christal and David were really amazing customer service. Had a few issues but got corrected.

You read a lot " if it wasn't for the price it wouldn't be worth it" but wow too many properties are ok with this. It is not ok. Dirty run down, loud dogs and tenants, broken fixtures, toilet not secured, sink doesn't drain, no toilet paper, old stained sheets , locks on door loose. Room gets a once over not a deep cleaning.

My granddaughter was rudely awakes at 7am saying that she didn’t pay for her room and to get out immediately. She showed confirmation and they told her that anyone can get a confirmation online. We will never frequent this hotel again. Very disappointed.

DO NOT STAY! Major scam. This place would not honor our reservations. For those that were able to walk in and get rooms they were charged $100 cash only deposit. They have a housekeeper who they send into the room to ‘sniff’ the room before and after your stay and they would not release the cash deposit because the room smelled. We made our reservations through Expedia. Called to confirm and were told yes we had a room. The day we actually got to the hotel we were turned away because they sold out of rooms. Such a scam. Rent somewhere else!

Floor was dirty; didn't seem to have been mopped in a while. Several things in room didn't work when I arrived, but staff was very friendly and resposive when I notified them.

I've used Agoda before to get good deals on a hotel room without problems. In May I booked a room for two nights at the Tree Inn & Suites Albuqueque during the final days of the big Balloon Fiesta in October. I called days ahead of time to confirm my reservation. When I arrived I found the lobby filled with travelers, some from Europe, who had also booked. No rooms were available. The desk manager, who was very patient and understanding, said that the companies including Agoda, Travelocity, Expedia and others would send in a reservation without actually checking to see if there was a room available. Maybe, but I had called ahead and confirmed my reservation, and the clerk did confirm they had received it, but they sold it out from under all of us anyway. He gave me the number for Agoda customer service which was not on any of my booking documents. Agoda quickly refunded my money and promised to find another room. After an hour or so, they apologized and said nothing was available. I also called around for a hundred miles or so and found nothing. I had to sleep in my car at a truck stop. To "make it up to me" they also gave me about $60 in "Agoda Cash" to use on my next booking. The next day I was able to use Agoda to book a room. However there was no option to use the Agoda Cash. I quickly booked the room. Once I checked in I called Agoda and complained about their failure to use the Agoda Cash for my payment. They said there was nothing they could do but I could use it next time. Thanks for nothing!

This is NOT a hotel in the traditional sense. This is a rooming house. There is NO priority given to those with confirmed reservations. If a tenet has left, they may have a room for you, in which case all adults will be asked to sign ridiculous forms. There is a $100 CASH only deposit required. There is no maid service. Guests must clean their own rooms and take their own trash to a dumpster on the premises.

This reservation was made in June for the express purpose of having a place to stay the night before the annular eclipse. I chose the pay at the hotel option. About an hour before we arrived on our drive down from Denver, I called the hotel to let them know we would be arriving at about 7:15 pm. I was informed then that they were sold out and had no room for me because Hotels.com had not called them when the reservation was made to confirm availability. I still drove to the hotel to see what I could do. After standing around for 15 minutes with absolutely no movement in the line of customers waiting to check in, listening to the desk clerk give the same excuse to someone at the counter over a reservation made through Expedia and my wife coming out of the employee restroom saying "We're NOT staying here" because of the non-cleanliness, I left. I ending up staying next door, in a less than desirable room, for $250 for the night, much more than what I had expected to pay at Tree Inn & Suites. In my opinion, they turned away Pat At Hotel reservations in order to sell the rooms at double or triple the price because of the eclipse and Balloon Festival, which is big in Albuquerque. I feel this hotel should not be listed on Hotels.com. They do not honor reservations made through your website, so you are doing your customers a disservice by continuing to list rooms for this hotel. This was by far my worst hotel experience.