Olympic Lagoon Resort Paphos

Not the holiday I was expecting. The hotel is stunning our room was beautiful and the staff were really friendly. We did upgrade to a family suite with sea view which was nice but once you sit down the view disappears so I'm not sure it was worth the extra money. The drinks were probably the best I've had on all inclusive and the food was good. However we paid a lot for this holiday it's the most expensive all inclusive we've done. But by far the least relaxing this is nothing to do with the hotel but other guests. Six out of seven nights there were guests coming back to the hotel well after midnight shouting and singing in the corridor waking everyone up! I'm all for a good time but respect for others costs nothing. The hotel is like a conveyor belt for weddings there was one almost everyday. The wedding parties liked to congregate at the pool bar making it difficult for anyone else to get to it. The bottom of the pool always felt really gritty and dirty I've never experienced this before and wouldn't expect it at a 5 star hotel. Also drinks service anytime of the day is so slow worst at night though we waited nearly 30 minutes one night just to get served. Overall the hotel is beautiful and the staff are friendly but I wouldn't return.

This is our third consecutive holiday at the Olympic Lagoon hotel in Paphos, Cyprus. We arrived at the hotel to find it has gone through a major refurbishment over the winter months. One word.....WOW!!!! It looks absolutely amazing!!! From the new reception area, to the newly refurbished rooms, stunning!!!! My partner and I love staying at the Olympic Lagoon Hotel. The food is always 10/10 with a huge choice of different foods and it's presented so beautifully!! A beautiful promenade to walk along if you fancy visiting the Harbour or a restaurant. You can even have a lovely swim in the clear blue Mediterranean sea at the rear of the hotel. The evening entertainment in the theatre was truly fabulous!!! But the most important and best part about this hotel.....the staff!!!! They truly make you feel so welcome!! From the cleaners to the managers, these are the people that make your holiday experience matter!! My partner and I would like to send all of the staff a massive, massive thank you for making our stay so pleasurable!!! Thank you Olympic Lagoon, see you next year.

Понравилось всё, чувствовали себя комфортно

Немного однообразная еда для детей. Вечернее развлечение для детей начиналось слишком рано, ни разу не успели

We first visited this hotel for our June 2024 holiday. We enjoyed it so much that we returned again 2 years later when this holiday was even more enjoyable than the first one! The hotel has been tastefully refurbished - the Reception area is completely different and the rooms have been modernised and are very comfortable. (e.g. curtains open and close automatically at the touch of a button!). The pool area is exceptional with the swim-up bar creating a sociable and pleasant area. The evening entertainment was very professional. We would particularly like to thank: Mrs Leoni Petrou, Front Office Manager, for being so helpful; Mr Anthony who is the host at the Captains Deck where the views and food make it our favourite restaurant! : Mr Orlandos who is the Operations Manager and runs the hotel in a quiet and efficient way. Lastly thanks to Ludmila for keeping our room spotless. We have been to other hotels in Paphos and Limassol, but this hotel stands out for value, location and service. We hopefully look forward to returning next year!

We recently stayed at this hotel for the first and last time. While there were several positive aspects to our stay, the service we received fell short of the 5-star standard we expected and paid for. The Positives: Location: The hotel is in an excellent location, and we thoroughly enjoyed our morning walks to the harbour. Room & Amenities: The recent refit looks good. We paid extra for an adult-only room with a partial sea view, and the view actually exceeded our expectations. We also made great use of the adult-only pool throughout our stay. The American Diner: Our dinner here was a major highlight. The staff were smiling, helpful, and clearly enjoyed their jobs. The station lead, Mahesh, was absolutely fantastic with everyone and provided excellent service. Reception: The reception staff were pleasant and helpful upon our arrival. Areas for Improvement: Communication on All-Inclusive Policies: We were never informed that there was a time cap on the all-inclusive drinks package. After being out all day, we were refused a drink at 11:05 PM. While a reception staff member kindly stepped in to resolve this for us, the female bartender took the situation personally. She became hostile and gave us looks that made us feel incredibly uncomfortable, even after we explained we were not criticizing her directly. Restaurant Seating Process: The front-of-house restaurant staff were nice, but being strictly escorted to a table in a half-empty room felt pointless and unnecessary. Main Restaurant Service: The service here was highly disappointing. We sat in the adult-only section, which had about 20 empty tables and only six couples. Despite three staff members milling around, it was nearly impossible to make eye contact. We were never offered a refill on our coffee or orange juice. Furthermore, when my wife dropped her knife on the floor, no one attempted to pick it up or offer a replacement. The staff lacked basic people interaction skills and looked as though they had given up. We hoped for a seamless, premium holiday, but the negative staff interactions in the main bar and restaurant ultimately let the experience down.

Excellent hotel for a family holiday! Everything was wonderful. The entire staff is incredibly professional, polite, and welcoming. We would like to give a special thanks for the perfect cleanliness in our room. Our cleaners, Tatiana and Violeta, did an amazing job together every day. Thank you for the outstanding service!

This is our 5th time visiting but this time we stayed in Fisherman’s. Absolutely beautiful and our room attendant Blim Bahadur kept our room spotless and was attentive. The refurbished WOW. Absolutely breathtaking. Staff were amazing and were on hand whenever we needed them. I feel that the adults entertainment, at night was no we’re near as good as the last visits we had, which was a shame. We never usually do entertainment but the first year we came we were so blown away that we came every night. It’s such a shame because people visiting now don’t realise how spectacular it was before. It didn’t ruin our holiday because we spent a lot of time in the You and Me bar. Also must mention how amazing the food was in the Asian and Italian.Also mustn’t for get the bottle of bubbles and balloons they were left in our room as we were celebrating our 30th wedding anniversary.Thank you for making our holiday so good. Hopefully we will return next year xxx

This was the second time that we had stayed at this hotel and this visit was even better than the first time. We have stayed at hotels all around the world and this must rate as maybe the best we have ever stayed at. We used the Spa facilities for a back and facial massage with Sita who was exceptional and we would highly rate the treatment. The overall hotel staff were exceptionally welcoming ,the room was very well appointed , and the food outstanding especially in the Italian restaurant. We hope to stay again in the near future . Bill Fairman

We had a wonderful stay at this hotel. The hotel is excellent, and every area is clean, tidy, and well maintained at all hours of the day. A special thank you to Dafleet, who took care of our room. She was warm, kind, and always greeted us with a smile. Her service made our stay even more pleasant. We truly enjoyed our vacation and highly recommend this hotel. We would be happy to return in the future.

This was our third visit, our previous visits were 11/10 amazing so we were so excited for this one as it has been refurbished. Starting out with the positives: - refurb very nice. Particularly the piano bar. Love the ceiling! - food is still good - lovely to see some of the staff after 2 years, especially Anthonis (sorry if that’s not spelled correctly) - I raised that the drinks service was slow in the main restaurant and the manager immediately resolved this and was present the whole 10 days and checked in with us to make sure service was still good. - rooms are still very nice, ample storage Now for the negatives which is why I could not rate this 5* - our room was on the third floor and above the entertainment arena and we heard all of the acts until they finished at 10.30pm. We have young kids 4 years and 10 months so this wasn’t ideal. - worse than the location of the room was the noise of other inconsiderate guests. As another review has stated. It’s a very popular wedding location and we witnessed 1-2 wedding parties a day. Unfortunately they are large groups and very loud. For our first two nights there was shouting outside our room until 2am. They also take over certain areas of the hotel which can be quite annoying. I suggest that management write to all wedding parties and advise them to be considerate of other guests on arrival, although not sure that would make a difference looking at the type of clientele that were there. I think weddings need to be limited on frequency. - I understand there is a new entertainment manager and he has his work cut out as he’s down on entertainment staff. This was noticeable by the lack of shows and replacement of bands, though I understand greatest showman is due to return at some point. The staff there are great but just not enough. Unfortunately not as great as the team from 2023-2024 who were unbelievably talented and had great chemistry, if they’re still in Cyprus I think they should be offered double the money to return. The mini disco is now in a separate room which was ok, but no appearance from mascots at the start which was a real shame. In fact mascots didn’t start appearing until I complained about it. The manager did try really hard to make this happen for us. — the real low point of this visit was the kids club/ crèche which has really gone downhill. Staff were so unenthusiastic, they had no energy and barely did any of the activities stated on the board. They’d shrug as your child went in, sat on their phones half asleep at the desk whilst your kid coloured their third picture before asking to leave because they were BORED. There were barely any kids in the club and it’s no wonder why. Clearly the staff that work there are only there for a job and not because they like kids. Some of them did not speak a good level of English. Only one lady was trained to look after babies and couldn’t cope with more than one. Ours struggled to settle in the club and we’d often get called after 10 mins to say please pick her up. It’s like she’s done an online course on looking after babies and doesn’t have any real experience. We kept asking don’t change her nappy unless she’s pooed but multiples times she’d change her for just wee which made her more upset. Only put your baby in crèche if they’re placid. I felt sorry for her, they need more crèche staff and better experience. Parents looking for a break, you won’t get one here. The staff of 2023/4 were much better. The hotel was full this time and it was noticeable. The sunbeds felt very close together and it was busy. Lots of kids which was good but barely any in the club because it was so bad. Unfortunately this visit hasn’t made us want to return anytime soon and we almost cut the holiday short.