Residence Inn by Marriott Durango Downtown

Excellent breakfasts in a large, open area. Lovely suite with a fireplace. Friendly staff.

Too bad the pool & hot tub was closed for repairs. Also, the $10 a day "parking" fee was a surprise. But we're in a resort/tourist town so oh well!

Nice hotel overall, but they need new pillows. They are the absolute worst pillows I’ve ever experienced. When you pay for a place to sleep, you should be able to sleep and should not have to put towels under the pillows for support. They could use some of the $10 parking fee to buy pillows. Marriott is a multi-million dollar company and can afford decent pillows. Even with being able to earn free nights faster than Hilton, I may switch because I don’t need a free night of not being able to sleep.

The location and breakfast were great. Unit was very clean and comfortable.

Parking was scarce.

Appartamento grande con doppi servizi, posizione comoda. Tutto perfetto

The location was great The staff was friendly It was clean

It needs a serious renovation and for the cost of almost $300 a night. It was not worth it. The bed was lumpy the pullout couch had springs pushing through the bed overall, it’s just very rundown.

I was disappointed with my stay. The dishwasher in the room did not work, and the bathroom sink, while having a large basin, had a tiny faucet, making it awkward and uncomfortable to use. The breakfast room lacked basic amenities like bananas, oranges, or other whole fruit, and coffee ran out just 15 minutes after breakfast opened, with no backup available, which was frustrating. The closet near the door had no hangers. Noise was a major issue—street noise, loud neighbors, and an outdoor guest area directly next to rooms made it feel like an airport hotel. Children playing on the basketball court late at night further disrupted sleep. The bed and pillows were fairly comfortable, but the constant noise prevented a good night's rest. The communal area carpets were filthy. There were hardly any paper towels in the kitchen, and no extras in the cupboard. The check-in clerk asked too many personal questions. I also did not appreciate that the pots were Teflon-coated and scratched, as I prefer stainless steel for health reasons. There were no recycling bins, and guests cannot pull up directly to unload baggage. The room smelled strongly of perfume from previous occupants, which made my eyes burn and caused nausea. The hotel couldn't accommodate a room change, and opening the window only made the noise worse. The AC worked poorly, making the room uncomfortably hot, and the refrigerator did not shut properly, spoiling my food. Parking was $5, which seems unnecessary and could be included in the room rate.